Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62466 Views
  • 120 replies
  • 15 Helpful

iPhone 15Pro Delivery Time

Hi.Before I place an order, what is the current delivery time for a White Titanium IPhone 15Pro?  Are any of the colours in stock?

Teddi77 by Visitor
  • 483 Views
  • 2 replies
  • 0 Helpful

Pay monthly order.

I purchased a add on with my current pay monthly plan on the 17th October and I've had no update on what's going on. I've tried placing the tracking number in and it says there's no information.  Any help?  That's the tracking number I got xxxxxxxxxx...

iphone 14 order

Hi we order yesterday iphone 14 and when I go to my account didn't show nothing can you check for me order number is xxxxxxxxxxx that what I get on my email 

Pixel watch 2 dispatch

Does anyone have any idea of the dispatch date for the pixel watch 2? I have pre ordered, but am unsure when to expect delivery.

Lee308 by Investigator
  • 896 Views
  • 7 replies
  • 0 Helpful

Resolved! Legion Go Order

Ordered the Legion Go when pre orders went live, at the time it said expected delivery 31st of October, I’ve had no update since and my card is yet to be charged,I see the product page on the website now states the 10th November for stock due date, c...

Subieeee by Investigator
  • 497 Views
  • 1 replies
  • 0 Helpful

Resolved! Account Debited but no confirmation from EE

Hello,I just bought the mobile 4g wifi with unlimited data (£40 upfront, £50/month). I confirmed everything and my account has been debited the £40 upfront.After doing so, I got the message 'Sorry, we've performed our checks and unable to continue wi...

miketest by Visitor
  • 368 Views
  • 1 replies
  • 1 Helpful

Resolved! Pixel 8 pro delivery and free watch

I ordered the pixel 8 pro on the 9th Oct. I received an email confirmation but nothing else since and I'm still waiting for delivery. If it does not arrive before the 29th, I won't be able to claim the free watch as I won't have the serial number? Pl...

Resolved! Amazon echo

Hi I ordered an Amazon echo dot as an part of an add on to my plan one the 1st of October and there is still no sign of it being dispatched after 4 weeks