Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57718 Views
  • 122 replies
  • 15 Helpful

Orders

Hello . I just would like to find out where is my orders?

Siwyrypin by Investigator
  • 282 Views
  • 1 replies
  • 1 Helpful

New to EE

Hi i want to join EE.. i want to get a sim card and a phone. 

Resolved! iPhone 14plus query

On the page that gives the details of my upgrades its has an offer for iphone 14 plus, this says its £38.17 instead of £50.17 but when I select the costs that equal to £50.17 it doesn't change to the offer price. It says 'upto £288 off with trade-in'...

SN34 by Visitor
  • 367 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade questions

Quick question because I always think of  what I want to ask when I’m nowhere near a  EE shopI have an upgrade anytime phone can, I was told yesterday that I can take it into a store and they will send it off for me. So can I upgrade online and then ...

_bitter90s_ by Established Contributor
  • 448 Views
  • 1 replies
  • 2 Helpful

Confused

Recently I paid for a contract phone and dpd was In charge of delivering it and I paid £10 for it to be delivered for the next day which is tomorrow but now it’s saying in their website that it will be delivered back to ee and that really **bleep** e...

Cancellation of contracted sim

Hi ,I bought a EE SIM from Stratford EE store.when I start using it at my home it has no network coverage.I went to store and told whole situation and asked them to cancel the contract they refused to do and said you have signed this.The person who w...

Order No: xkoxxxxxxxxx (No Update - HELP!)

Hi, Ordered on 23rd of July for my mobile upgrade but until now I have not received any update. Pls help! KR, Lyn [Mod edit: Please do not post order numbers on the public board. Thanks!]

RVL0207 by Visitor
  • 1582 Views
  • 1 replies
  • 2 Helpful

Missing DPD tracking

Hi, I've ordered an upgrade with EE. They say it's left the EE warehouse but haven't received anything from DPD. Will it still arrive without tracking information? Or does that mean its just not out for delivery? Thanks!

zoe24 by Investigator
  • 1585 Views
  • 1 replies
  • 1 Helpful