Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

Re: Parcel lost/stolen with DPD?

Same has happened to me with the S23 Ultra was out for delivery yesterday then message saying something happened and would be today but still nothing. I have called them and they don't know where the phone is and can't get through to Hinkley. i've ta...

Darwal by Investigator
  • 1109 Views
  • 5 replies
  • 1 Helpful

PS5 Bundle Issues

Hi all, I've called the support number twice already and feel like I'm being annoying. In short I ordered a PS5 Bundle as an add on last night, but accidentally ordered it twice. I've spoke to support and they've cancelled one of the orders. However,...

Resolved! Parcel lost/stolen with DPD?

Hi all.Last Sunday I ordered an S23 Ultra through EE and received a notification from DPD last night saying it was going to my local depot in Swansea for delivery. This morning I received notification that my parcel was delayed due to unexpected issu...

Iraphoen by Investigator
  • 9799 Views
  • 8 replies
  • 5 Helpful

S23 Ultra Pre Order

@samsung and some couriers will be dispatching pre orders for the S23Ultra  512Gb in black tonight for deliveries tomorrow under a surprise and ddelight plan.EEs website doesn't list an actual date.  Will EE be sending handsets out, for delivery tomo...

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gregsheldr by Investigator
  • 6296 Views
  • 85 replies
  • 17 Helpful

Apple air pod max ordered over a week ago

Hi,I added apple air pod max to my plan over a week ago and received order confirmation. I have heard nothing since on whether they have been dispatched or when they will be delivered. I understand they may be out of stock currently, but is there a w...

livmee by Visitor
  • 434 Views
  • 1 replies
  • 1 Helpful

New Product

Hi, I spoke to a lady on the phone today - she was from Inspired I think. I spoke to her about getting a new watch. She sent me a link with the terms and conditions etc. However, I have no idea when I’ll receive it. I’ve had no emails about it either...

Returned Phone - Charged £440

Hi. I have an annual upgrade contract and get the new iPhone Pro Max every year. This year delivery of the new phone took over a month, during this time I was receiving reminders to return the existing phone which I didn’t do until I got the new one ...

WFish1882 by Investigator
  • 515 Views
  • 1 replies
  • 0 Helpful

Received an open device

Hi,ive just had the new 2022 iPad delivered and I have received an opened / refurbished device!where do I stand? I cannot get through to anyone via phone and can no longer find the online chat button!