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Credit check going in circles

Atom5
Explorer

So I decided to leave my current provider and join EE, but they’re not exactly making it easy for me. 
I chose my plan, added it to the basket, went through all the information screens and entered my details, including the PAC and all my bank account info. Then I clicked on ‘I consent to a credit check’ button and click Continue. Then it takes me straight back to the same page again and I go around in circles. If this is how good EE’s service is then maybe I shouldn’t bother. 

1 SOLUTION

Accepted Solutions

Hi James

Thanks for the reply. Yes it was the same this morning. I happened to be walking past my local EE shop this morning so I got it sorted in there. Still annoying that this was happening though, but thanks again for replying so promptly. 

View solution in original post

3 REPLIES 3
James_B
EE Community Support Team

Welcome to the EE Community, @Atom5 🙂

Are you still seeing the same issue this morning?

James

Hi James

Thanks for the reply. Yes it was the same this morning. I happened to be walking past my local EE shop this morning so I got it sorted in there. Still annoying that this was happening though, but thanks again for replying so promptly. 

James_B
EE Community Support Team

No problem, @Atom5 🙂

I'm happy to hear you were able to get set up in store.

James