Credit check going in circles

[Atom5]

So I decided to leave my current provider and join EE, but they’re not exactly making it easy for me. 
I chose my plan, added it to the basket, went through all the information screens and entered my details, including the PAC and all my bank account info. Then I clicked on ‘I consent to a credit check’ button and click Continue. Then it takes me straight back to the same page again and I go around in circles. If this is how good EE’s service is then maybe I shouldn’t bother. 

[James_B]

Welcome to the EE Community, @Atom5 🙂

Are you still seeing the same issue this morning?

James

[Atom5 · Accepted solution]

Hi James

Thanks for the reply. Yes it was the same this morning. I happened to be walking past my local EE shop this morning so I got it sorted in there. Still annoying that this was happening though, but thanks again for replying so promptly. 

[James_B]

No problem, @Atom5 🙂

I'm happy to hear you were able to get set up in store.

James

[Dan8990]

Same happening with me. I have EE broadband going live in a week. Could trying to swap to EE mobile now be causing an issue?

I have tried different networks/browsers/devices and still seeing the same issue. 

[Peter_W]

Morning @Dan8990, thanks for stopping by the Community. 

Just so I can be sure here, has your broadband order already been accepted and it's the mobile order that's giving you this error?

Also are you logged into an account when trying to do this?

Peter

[Dan8990]

Hi @Peter_W ,

Yes broadband order is accepted and set for go live on the 21st. 

I am logged into my account when trying to place the order. 

Thanks

[Peter_W]

Ahh nice one, it's fantastic to hear that you're coming on board @Dan8990 

There's a chance the issues could be linked with the fact your account isn't fully live yet. 

If you give our team a call, they should be able to pop this through for you, and also make sure everything is set up with your account as it should be too.

Peter

[Dan8990]

Thanks @Peter_W , I'll give them a call shortly. Not the end of the world if I have to wait for things to go live, but just thought I'd get the ball rolling on swapping the mobile over whilst waiting for the broadband 🙂

[Peter_W]

Thanks @Dan8990.

Let us know how you get on, and if you have any queries in the future you know where we are 😊

Peter