EE's website and support system are absolute garbage. I have had a text asking if I want to go onto EE Standalone. Yes I said, ok we will send it to your address they say. Hmm, I have moved and I am not sure if EE has my correct address - I will just go and check in my Profile. Nope, nothing in my profile about my address - hmm I had better contact them.
That was an hour ago and now I've come to this. They are impossible to contact. Firstly the website pushes you around in circles, not to mention that the UK's biggest mobile phone provider doesn't even seem to be able to pay for a decent server as the site is dog slow and keeps crashing. It has bombed out on me 3 times (my internet is not the issue - it's not supplied by EE......). You phone up, and they say press one for the quickest service....and you get a QR code that takes you to a site that is the same site as here. I've just called EE becuase the website doesnt work!!!!!!!! Why the hell would you send me back to a website????? Answer - EE doesn't want to pay for staff and offer anything relating to a good service. I phoned again and pressed 2 - there is no option that does anything vaguely like Account info, so I picked one and after 7 minutes on hold it cut off. So I tried another and this also cut off.
All I want to do is check waht address details EE has fgor me and its impossible. How can a company this big be this garbage when it comes to support.
I am pretty sure that Sky is a much bigger company, and it takes a matter of minutes to talk to them. EE should look at them for an example of how to do support properly.
Why isn't there a chat support on the webite? Oh yeah, I forgot - that would mean paying some people to man it and EE clearly doesn't want to do that.
It is very obvious from all the attempts to push people to forums and the incredibly poor website support that EE clearly does not want to pay for decent staffing levels in its support department and offer anything even vaguely resembling good service.
Oh, and I looked at the app. When the first 50 odd reviews are 1 and 2 star, I think that says it all.
