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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9111 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22977 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488576 Views
  • 0 replies
  • 12 Helpful

There is no option Bills & Payments?

There is no option Bills & Payments? Where is it exactly?! I've searched a lot and there's no clear answer to this. It's a bit inconvenient. Please make more clear guide to  remove payment and catd details.

Sherryq by Visitor
  • 311 Views
  • 1 replies
  • 0 Helpful

ÊE

Why can’t I seee my bill online or pay 

Holl6 by Visitor
  • 277 Views
  • 1 replies
  • 1 Helpful

Resolved! App

EE APP dont work properly, keeps saying cant connect to the servers and can't load your details but can still see my bill and account etc....but i can't upgrade my phone or add say a games console to my plan, spoke to EE on the phone and they couldn'...

Lee19803 by Contributor
  • 858 Views
  • 11 replies
  • 1 Helpful

Can’t link products

I joined EE today and made this account and activated my sim. When I try to link the products on the my EE it says “Check you’ve entered an 11 digit EE mobile number” I’m using the right number as I’m using it to text and call and I’ve tested it out ...

Aizen2 by Explorer
  • 389 Views
  • 3 replies
  • 3 Helpful

My EE

Is anyone else struggling with getting their account up on the app? I