EE app and website

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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8272 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22307 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 471311 Views
  • 0 replies
  • 12 Helpful

Website and app

I have been trying to login to my account for the last few days using the app and the website and it comes up with there is a problem. I’ve tried using more than 1 phone so it’s definitely not the device I’m using. How long till this is resolved? 

Klb4 by Visitor
  • 269 Views
  • 1 replies
  • 2 Helpful

Resolved! Pin on the app

I’m trying to log in on the EE app and I don’t remember the pin what should I do?

Pedro7 by Explorer
  • 385 Views
  • 1 replies
  • 5 Helpful

cant access final bill

Left EE & cancelled DD. As expected they contacted me for the amount. I tried for over an hour to get a copy of the bill to see what I am being charged for. ( I know the amount) This is impossible unless I agree to a letter which is charged for! I wa...

Missmouse3 by Valued Contributor
  • 390 Views
  • 3 replies
  • 2 Helpful