EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Add descriptions to numbers

Hi there. Is there anyway to add names/photos to know who's number is who's on the EE app / on the website? Right now it just shows a default profile picture as well as the number when looking as spend caps, and when on the management page for the li...

Cancel contract

I have been trying to cancel my account for 6 months I have phoned as requested waited for 40 minutes for someone to answer the call only to be told they couldn’t do it and they would pass me on to someone who couldn’t after another twenty minutes th...

Resolved! EE App and Website Not working

I cannot see any of my Bills, Plans or information on the App nor the Website. I just keep getting an error message.I pay my bill by DD, but I want to actually see a copy of my whole bill and usages, as well as the add on's I have.Yes I have reinstal...

Resolved! Can’t access my account

I have been unable to access my account through the app and website for months. I can’t check my bill, or pay it through the app and website - it says an error has occurred. I spoke to customer service through chat and they just told me it’s being wo...

Resolved! App still not working

Afternoon My EE App not been working since December 24 have tried everything tech section has asked new email reinstall app etc anybody got the same problem. Driving me mad

Unlimited data plan

How do I switch to an unlimited data plan

Billing

Hi is it possible for some one to call ************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Website & App down?

I've been trying to look into upgrading all evening but when I log in to the app or website, they both seem to be down, for hours and hours. Is this normal?

Error Message

Evening, Is anyone getting the issue when trying to load into the app it is asking them to comeplete a verified id? And when they try and do this the app closes down and redownloads itself.?

Resolved! Device not found when linking

Hi in trying to link my Phone to my ee account so I can view billing etc. I put the phone number in and it says no device found but I've been using this since the start of my contract for calls etc so defo connected . Really unsure what to do as I ca...