EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 616929 Views
  • 0 replies
  • 14 Helpful

Resolved! Hopeless app

I am leaving EE because of the app. I try everything, switching off and on, trying to connect with just the phone signal, then with just wifi on,  password changes - after which I get emails saying password successfully changed - and then it doesn't ...

Resolved! Re: Re: App login not working

Can’t log in to the app, put my email address in and it won’t go any further.  Can log on my computer but have never been able to log on using the app, compete garbage. 

kx32 by • Visitor
  • 439 Views
  • 1 replies
  • 1 Helpful

App and online upgrade still not working

I have an iPhone and wish to investigate an upgrade, no matter how I try your app does not work and neither does your website! I do not wish to chat with someone at this stage. What is wrong, the problem has been ongoing for many weeks?

Resolved! Can't link my device

Just bought my first EE card. I can't connect it to any device, the same error keeps appearing (for weeks now). How shouls I solve this??

joaocruz by • Explorer
  • 4302 Views
  • 17 replies
  • 5 Helpful

Resolved! EE App

Since upgrading I can’t login in to the EE app. Anyone have any ideas why? Thanks

AM155 by • Visitor
  • 421 Views
  • 1 replies
  • 2 Helpful

Resolved! Struggling with setting up ee

My broadband has gone live this morning and my old mobile number should be sent over by Monday.  I've been to store and also called customer service and I'm no further forward.I'm trying to link my broadband and mobile account to my ee app/website. I...

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TashaJane by • Contributor
  • 1544 Views
  • 5 replies
  • 5 Helpful

Resolved! Re: EE App

Hello am having the same issues. It says my details doesn't match after putting my email and number

problems to pay

I am unable to complete the payment because the process gets stuck at the additional payer authentication step. The page does not load properly, so I cannot finish the transaction."

Resolved! Unable to upgrade via app and web

Long time EE customer and never had issues with upgrading in the past, except for now. I am presented with options via the app and website to do so, but I get an error for logging me in.When I click the link to do so, I get:Which shows that the upgra...

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