Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hello the UK'S biggest network?!?!?!?!?!?! Nobody ever answers the phone! Been on hold for well over an hour yet again!
Until August 2024 I was an EE mobile-only customer. I was unable to use the 'shop' to buy broadband, with the app constantly showing the often reported error 'sorry, there seems to be a problem'. I explicitly reported this and was told it would be se...
Despite calling on Friday and being told so will get a call about not being able to access EE app and online I have note received a call. This hads been ongoing for 5 months now.
I have joined EE around a month ago. I’ve been using the service fine but I want to log into my account and check my bills and services etc. every single time I log in it says “it’s not you it’s us” “try again”, “page not loading”. This has been like...
Both EE app and online does NOT working. Dont know what to say
I've had nothing but issues since start of June when I was transferred to EE from BT. The latest issue I have is I cannot manage my broadband from the app or the website. I get a "something has gone wrong, please try again." message. This has bee on ...
Anyone else having trouble linking products? If so how did you resolve it?It's only happened since I switch 1 of my lines to sum only but now I can't even access my bill nor access upgrades and the like for my other productsAny help would be massivel...
I am trying to link my phone to the EE app so I can change my billing date and view how much data I’ve used. It’s saying it’s linked on the website, then I go onto the app and it’s still coming up with saying please link a product to see you data us...
How do you get access to EE without waiting too long on the phone, when they've locked you out of on line services by not transferring your number to your new SIM and cut off both new and old devices form accessing passcodes. Is there a chat function...
I have been trying to upgrade my phone for DAYS. The app just says it cannot connect to me the server. I have tried the website. I have tried accessing across many different devices but NOTHING is loading. I physically cannot see any deals once I am...
