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I'm unable to register a FIDO2 keypair.

Roke
Valued Contributor
Valued Contributor

I've adhered to EE's recent advice to create a "passkey" at https://ee.co.uk/exp/manageid/profile/login-information. However, after I enter the code appended to the SMS template message (which successfully authenticates), I am merely redirected to the aforementioned URI, whereupon my credential manager does not invoke the registration window that it would if it had received a valid request to register one.

I have uploaded a demonstrative screencast at https://youtu.be/6So37YBE2C8.

Remember to tag me when responding to me in case I'm not subscribed to the thread.
1 SOLUTION
3 REPLIES 3
Ali_A
EE Community Support Team

Hi @Roke 

Are you able to try the process using an alternative browser, such as Chrome ? 

Ali 

Ali_A
EE Community Support Team

That's great @Roke 

Thanks for getting back to us and keeping us updated.

Ali