16-03-2024 08:19 PM
For a market leading company, the EE website is an absolute joke and has been for as long as I can remember.
I've been trying to research various EE product to buy, but keep getting
"Oopps, that didn't work, please try later"
Error xxxx bad request
Error request header is too long
Error 400
Code 500 Quota Violation
Come on EE, it's always been the slowest website ever, but for the last couple of days it's almost impossible to do anything.
You NEED to start paying for decent web hosting (you should be able to do that yourselves), AND you need to start paying decent money (you make enough of it) to decent software engineers/website designers. Yes, there are lots out there, all ready to earn a fair income and could do a whole lot better than present.
What impression does it give to prospective new customers?
What does a long standing, multi line customer like me do - I'm looking to spend more money with you, but your website is so broken, I can't.
Maybe I just migrate the lot to another provider?
Come on, sort it out.
16-03-2024 08:20 PM
Oh, forgot to mention, our monthly fees are paying for this ................
16-03-2024 08:23 PM
Even the Complaints department are protected by a broken website - Error - header too long .............
17-03-2024 07:21 AM
Hello @nickburt.
Thanks for coming here.
I am sorry to read that you are unable to navigate around the website without getting an error.
Have you been able to try another browser/device?
Katie
17-03-2024 07:21 AM
Hello @nickburt.
Thanks for coming here.
I am sorry to read that you are unable to navigate around the website without getting an error.
Have you been able to try another browser/device?
Katie
18-03-2024 12:07 AM
Doesn't matter what device, or what browser, still the same.
18-03-2024 07:45 AM
Do you get the same error messages whether you're logged in or logged out of your account, @nickburt?
Chris
18-03-2024 08:42 PM
I know, it's brutal.
21-03-2024 11:01 PM - edited 21-03-2024 11:02 PM
Keep getting the same. It's when I'm logged in and browsing the shop. Needs forwarding straight to the developers.
As soon as I get the error I can't browse the site at all. Even if I go to the homepage.
It seems to be related to my session as when I browse in incognito I can get in again.
Shortly after, it does the same. I then have to move to the app...
This is what we get:
22-03-2024 07:33 AM