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Website never works properly

nickburt
Investigator
Investigator

For a market leading company, the EE website is an absolute joke and has been for as long as I can remember.

I've been trying to research various EE product to buy, but keep getting

"Oopps, that didn't work, please try later"

Error xxxx bad request

Error request header is too long

Error 400

Code 500 Quota Violation

Come on EE, it's always been the slowest website ever, but for the last couple of days it's almost impossible to do anything. 

You NEED to start paying for decent web hosting (you should be able to do that yourselves), AND you need to start paying decent money (you make enough of it) to decent software engineers/website designers.  Yes, there are lots out there, all ready to earn a fair income and could do a whole lot better than present.

What impression does it give to prospective new customers?

What does a long standing, multi line customer like me do - I'm looking to spend more money with you, but your website is so broken, I can't.

Maybe I just migrate the lot to another provider?

Come on, sort it out.

31 REPLIES 31
robh661
Established Contributor
Established Contributor

I've tried it on everything from the EE app on my phone, tablet using Safari, and it still complains and doesn't show me what's available as a Broadband upgrade. 

Christopher_G
EE Community Support Team

OK, thanks @robh661 

My best advice would be to speak with our Customer Care team so that they can check everything from our side and help you get access to your upgrade offers.

Chris