Website never works properly

[nickburt]

For a market leading company, the EE website is an absolute joke and has been for as long as I can remember.

I've been trying to research various EE product to buy, but keep getting

"Oopps, that didn't work, please try later"

Error xxxx bad request

Error request header is too long

Error 400

Code 500 Quota Violation

Come on EE, it's always been the slowest website ever, but for the last couple of days it's almost impossible to do anything. 

You NEED to start paying for decent web hosting (you should be able to do that yourselves), AND you need to start paying decent money (you make enough of it) to decent software engineers/website designers.  Yes, there are lots out there, all ready to earn a fair income and could do a whole lot better than present.

What impression does it give to prospective new customers?

What does a long standing, multi line customer like me do - I'm looking to spend more money with you, but your website is so broken, I can't.

Maybe I just migrate the lot to another provider?

Come on, sort it out.

[robh661]

I've tried it on everything from the EE app on my phone, tablet using Safari, and it still complains and doesn't show me what's available as a Broadband upgrade. 

[Christopher_G]

OK, thanks @robh661 

My best advice would be to speak with our Customer Care team so that they can check everything from our side and help you get access to your upgrade offers.

Chris

[nyks]

This place is an absolute circus. The responses are so laughable that I actually feel sorry now. Especially those mock-surprised questions – they really crack me up. Surprise! Your website is awful, and it always has been. Browser cache and all that make no difference – it's genuinely a disgrace. Seeing staff who talk like AI is no longer amusing, it's just infuriating.

[Matt_124]

Can't say I've ever had issues with it personally, so such blanket statements are not accurate to the customer experience on the whole.

Ultimately there is only so much troubleshooting advice and possible steps that can be given within the community, or the community support team, before it has to be ruled as a single user fault and escalated appropriately by the customer to get their issue dealt with. There undoubtedly are such cases where browser cache or browser compatibility can affect functionality, so it is worth checking these off.

There is no account access on these forums, so beyond giving advice there is nothing anyone else can do to fix other peoples' issues, especially if they are perhaps not willing to escalate it themselves or keep flagging it with Customer Support as a complaint if it isn't getting resolved.

Posting here alone does not fix an issue.

[Orla6]

I joined EE Broadband at the beginning of June this year.   For all of ten minutes, since becoming a customer, I have been able to access my EE account. I have had the same experience as many other customers. I have been in contact with customer services numerous times, who have advised that I delete my EE ID and use a new one, clear cache on all browsers, switch my phone, laptop and tablet off and on, and try using a different phone to access my account. Go into a cafe or any other location with internet access and try logging in. Also, try accessing the website from a different town than where I live. Reading the reviews on the App Store reveals a multitude of complaints similar to my own experience. With comments left under each one, asking each person to contact customer service, who will be glad to help, and noting that each review left helps the company improve its services. How about doing just that?? Yet again, I am waiting to hear back from customer services, who have informed me that my issue is being escalated to IT. At this point, I believe EE does not wish to solve any problems, as it keeps the IT department busy, and the call centre constantly receives continuous complaints that never get resolved. People can walk on the moon, but with all the technology EE/BT has, they can't sort out a customer account issue. When I was with BT, at least I could see what service I was paying for.. No doubt my monthly bill will still arrive?

[nickburt]

Website as useless as ever.

Refresh does nothing - been like this for days.

[nickburt]

Still rubbish.  Trying to link my mobile account with my broadband account and despite entering all the correct details several times, keeps telling me they are incorrect.

On my mobile account, billing and account details are not available - try again later - been like this for days.

Ready to completely ditch EE and go to another provider for everything.

[Peter_W]

Hey there @nickburt.

It sounds like there may be a mismatch in the information between your broadband and mobile accounts.

If this doesn't match perfectly, then any links you try to establish won't go through, so I would recommend giving our team a call so we can get this all checked out.

Peter