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Can't link my device

joaocruz
Explorer

Just bought my first EE card. I can't connect it to any device, the same error keeps appearing (for weeks now). How shouls I solve this??

1 SOLUTION

Accepted Solutions
James_B
EE Community Support Team

Hi @joaocruz,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to link your account manually if you get in touch on 150.

Thanks

James

View solution in original post

6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

@joaocruz : It would help if you tell us what the error msg is.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

The message is: "We're having trouble linking your products".

James_B
EE Community Support Team

Hi @joaocruz,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to link your account manually if you get in touch on 150.

Thanks

James

I want to access my child’s contact on the device I pay for

James_B
EE Community Support Team

Welcome to the EE Community, @Danieljones88 🙂

Please log in to the EE app and scroll down until you see the 'Link a product' tile.

James

I have the same issue linking my mobile and broadband. I phoned 150 3x but there is no option for customer care, please help?