Can't link my device

joaocruz · ‎16-09-2023

Just bought my first EE card. I can't connect it to any device, the same error keeps appearing (for weeks now). How shouls I solve this??

James_B · ‎17-09-2023

Hi @joaocruz,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to link your account manually if you get in touch on 150.

Thanks

James

View solution in original post

XRaySpeX · ‎16-09-2023

@joaocruz : It would help if you tell us what the error msg is.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

joaocruz · ‎16-09-2023

The message is: "We're having trouble linking your products".

James_B · ‎17-09-2023

Hi @joaocruz,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to link your account manually if you get in touch on 150.

Thanks

James

Danieljones88 · ‎19-01-2024

I want to access my child’s contact on the device I pay for

James_B · ‎19-01-2024

Welcome to the EE Community, @Danieljones88 🙂

Please log in to the EE app and scroll down until you see the 'Link a product' tile.

James

Tim080324 · ‎25-03-2024

I have the same issue linking my mobile and broadband. I phoned 150 3x but there is no option for customer care, please help?

Qlueless · ‎25-08-2024

have the same issue I have phoned 5x customer care hasn't been able to help. also I'm not able to activate Microsoft 365 it keep saying we are having technical problem try again later

Debbie_G · ‎26-08-2024

Morning @Qlueless

Welcome to the EE Community.

If you Contact us, our Customer Care Team will be happy to look into this further to get this sorted for you.

Debbie 🙂