Can't link my device

[joaocruz]

Just bought my first EE card. I can't connect it to any device, the same error keeps appearing (for weeks now). How shouls I solve this??

[XRaySpeX]

@joaocruz : It would help if you tell us what the error msg is.

[joaocruz]

The message is: "We're having trouble linking your products".

[James_B · Accepted solution]

Hi @joaocruz,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to link your account manually if you get in touch on 150.

Thanks

James

[Danieljones88]

I want to access my child’s contact on the device I pay for

[James_B]

Welcome to the EE Community, @Danieljones88 🙂

Please log in to the EE app and scroll down until you see the 'Link a product' tile.

James

[Tim080324]

I have the same issue linking my mobile and broadband. I phoned 150 3x but there is no option for customer care, please help?

[Qlueless]

have the same issue I have phoned 5x customer care hasn't been able to help. also I'm not able to activate Microsoft 365 it keep saying we are having technical problem try again later

[Debbie_G]

Morning @Qlueless 

Welcome to the EE Community.
 

If you Contact us, our Customer Care Team will be happy to look into this further to get this sorted for you.

Debbie 🙂 

[Cananybodyhelp]

Hello. What did you do in the end? The store says ring CS. And I’ve called CS 4 times and the last time they just said try again in a week. I won’t have any way to pay my bill but at least I will continue having a free mobile. The main issue is I can’t log into the Google Pro which is what brought me to EE. It’s strange that customer service don’t even get it?