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Account of my mobile is not showing on website or app

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1699226
Contributor
Contributor

‎26-09-2025 01:39 PM

This has happened immediately after I agreed to update my Broadband plan (to Fibre Plus Broadband without landline) along with some special offer (promotion?) for my mobile.  So now I just even cannot check what mobile plan I have, because when I log in to my EE mobile app, I can see whatever but the description of my mobile plan. Which seems to be ridiculous. 

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Rach_H
EE Community Support Team

‎26-09-2025 06:06 PM

Hi @1699226,

Welcome to the Community!

I'm sorry to hear about the troubkle you're having with your account, as this isn't what we want to hear. I'd recommend giving our team a call, and they can take a look into this, and help you to get this sorted.

Rach

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Rach_H
EE Community Support Team

‎26-09-2025 06:06 PM

Hi @1699226,

Welcome to the Community!

I'm sorry to hear about the troubkle you're having with your account, as this isn't what we want to hear. I'd recommend giving our team a call, and they can take a look into this, and help you to get this sorted.

Rach