Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
My EE app is showing incorrect information - it says my allowance resets on 20th November, when it actually resets on 2nd November, which is 20 days time - I guess the 20 days is being used incorrectly (and to be honest the info I want is how many da...
Hi. Ever since I joined ee I cannot see my plan details in the app. I have an iPhone 11. Any idea whats that about?
Hi. I got a new phone and number today how do I link it to my EE app?
Every time I log into the app it asks me to set a new PIN and reconfirm it. Shouldn’t it just be there for me to enter once?
Ive been trying to upgrade via phone on Monday, Tuesday, 13/14th March 2023, Ive tried different operators, even been quoted different prices, but at close of play Tuesday 14th March 2023 still nothing so it will go into Wednesday. As some said preci...
Samsung A71.1. On start-up the app takes >15secs to get to bio login, then >20secs to load account info. Is this normal?2. When switching back to the EE App (open in the background) all I get is a black screen. The App has to be closed and re-started...
We're unable to retrieve your account details right now Log out and then log in keeps popping up when i try to log in on website, when i try on the app it says sorry there seems to be a problem try logging in on the website. It allows me to actually ...
Hi, This is to do with the app so sorry if this is the wrong community. When I downloaded the app I forgot to make a note of the login pin number. However, I can't change it without the original pin. Is there anything else I can do to get this change...
