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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8358 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22382 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 471918 Views
  • 0 replies
  • 12 Helpful

Useless customer service.

In Canada app not  working, under maintenance customer service closed kids with no data so I can’t keep a location for them and I can’t transfer/gift data absolutely terrible. anyone help?

Linking Mobile account with tv & broadband

EE have been trying to link my accounts since April 2024, unsuccessfully even though i have done all as requested and provided 2 email addresses that they can use.   Why is this so difficult for a tech firm to do? its a simple request; when i open my...