EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Hi. I'm trying to add sim card number to my account so I can top up data / check

Hi. I'm trying to add sim card number to my account so I can top up data / check data usage but I'm using it in a camera , so I'm unable to receive a text message code for 2 step verification. Is there anyway I can add this device without 2 step veri...

Resolved! Haven’t been able to access account online or app

Hey I haven’t been able to access my account online or on app since late march I spent over 2 hours on phone at the beginning of April about this issue and spoke to 3 different tech support members and I was promised it would be fixed I check once ma...

Resolved! EE app error

My app is show on screen Your account is now closed.So please check this issue and resolve it.Two month i used this sim as pay as go and after i used pay monthly like contract base.So please resolve my app issue.Thanks

Resolved! Device plan Bills/Payments

Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...

Resolved! Where's the online chat to speak to someone?

I'm wanting to talk to someone about my account but there's no option for live chat any more and I don't want to phone. How do I access the live chat?

When will we gain back access

When will the maintenance finish??

Resolved! App Maintenance

When will the app maintenance finish? It has been like this all day for me. My data has run out and I’m looking at either adding data through an add-on or potentially upgrading my plan as it is out of contract.

My internet cut off n app down so cant pay it

Resolved! Account - where is it?

I just want to check my account, nothing now showing. Bills, data usage etc

Website complaint

I switch from BT to EE broadband in the New Year. Despite several telephone calls and a visit to the local shop, EE are unable to link my mobile and broadband accounts.Recently tried to upgrade my SIM only plan on the website. Surprisingly won't let ...