Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
It let's me choose a plan but when I choose a phone it says unable to upgrade. Tried different ways of doing it but always same outcome. My contract finished in 2022 but just kept on paying monthly, still getting messages from ee saying I can upgrade...
Escalating does nothing.... I've now made two complaints regarding this same issue, one on the phone, and one over email Business Service Reference Number: ******** of which I've heard no response, despite being told EE would aim to get back to me wi...
Every time I try to upgrade I get an ‘oops sorry we can’t process that’ or something similar. I have a code to use so I can’t do it over the phone. Tried on my laptop, phone and app and non work.
I need my mobile phone bill statement from January 2024 to January 2025
Just bought a sim card 1 week ago, but failed to link my device many times in the App or website! One more problem is there are no any account info except profile!
'Which' suggests the following to add a further layer of protection if your phone/number is being scammed:'Secure your mobile account: Ask your network provider about any additional security, for example, you may be able to set up a unique Pin or pas...
my account is still showing that I have EEone for having broadband, £20 discount I never got the broadband installed in the end and I never ever received £20 off but still shows up in my app every time I want to buy it's giving me £20 discount that I...
HiIt's great that there's now 2FA to protect our EE accounts.However, my feedback is that it is very limited.For example, it is SMS only which makes it vulnerable to SIM swapping (ironic for a mobile provider).There should be an option for an OTP com...
