Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I ordered a contract phone a few weeks , it got cancelled as I don't qualify yet. But its still in my orders on the app how do I cancel it off my app when I don't have the phone
I want to change the address
Recently joined EE with 2 payg sims for tablets and we decided to add 3 pay monthly sims as well. I’ve tried to add my pay monthly to my EE account and it won’t let me has anyone else has this problem… speaking to an agent I have to create a new acco...
I lodged a complaint yesterday regarding me unable to manage my account in any way app or online which is in my opinion a failure on Ee part I am paperless billing and after complaining I expected to receive by email my complaint registered To make i...
For several months I have been unable to access my account on the website or app. In store staff couldn't assist. Get a message saying having trouble connecting and to try again later. As I say this has been going on for months.
Hi can you help my 2 elderly parents have sim only and have both received a text I’m sure I did ring up to change there plan is there anyway you can check this for me please
I want to change my email addy on my profile but when I click on my profile it’s not showing up so I cannot edit
Help desk says it is the problem of the connected device not something at their end.So just so you all know. If you can't connect to EE, it's your own fault and not EE's.The ultimate PASS THE BUCK.Doesn't stop them taking your money though.
