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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10885 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24427 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 519137 Views
  • 0 replies
  • 12 Helpful

website error for broadband when logged in

if logged in i cannot access the broadband section it shows technical error this has been going on for months i have called and logged a complaint it is still in error state if i am not logged in i can see deals fine, is this sitewide  for everyone d...

Mattu by Established Contributor
  • 438 Views
  • 6 replies
  • 3 Helpful

No account details showing on login

I’m able to login to my account but whenever I do I see… We can't load this right now There's a problem getting the information to you. Try again or get in touch if it's urgent.It’s been going on for ages. I spoke to someone this week who also had is...

obi101 by Visitor
  • 354 Views
  • 2 replies
  • 0 Helpful

My EE app and website does not show billing

What is going on with the MY EE App or website. each time I go on an log in it never shows my bill I can navigate around the app no problem but I cant see my bills. It always shows a blank page. I have repeatedly uninstalled and reinstalled but with ...

ynot68b by Established Contributor
  • 1375 Views
  • 9 replies
  • 2 Helpful

Resolved! Merging accounts

I have 2 EE accounts, broadband/tv & mobile phone, I am trying to merge/link these accounts to my log in page on the app but each time I use the ‘link accounts’ option to do so I’m told that they are already linked to another account log in and I hav...

EE Website Shop and In App Upgrade = 404 Error

When I Google this issue it seems to be endemic within EE, with the issue going back years. I can only presume that this is not a issue with EE, but actually a business decision. The same with the elusive live chat that is never available. Forum staf...

Data add on issue on app!

Hi What’s happening with the add on section ? I’m trying to add data on and it keeps saying there’s an issue they are trying to resolve? How much longer? I need the unlimited for a month to run my business from and I’ve been down for two days now T...

MrB8 by Investigator
  • 670 Views
  • 6 replies
  • 1 Helpful