Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
I have a sim only plan for my phone and tablet combined, I recently received a message to advise I am out of contract and eligible for an upgrade, or discount on new package / plan. However I click on the link and log-in, and/or tried log-in via my...
Hi,Having an issue adding a ps5 to my add to plan. I was in the process of getting the final fantasy 16 bundle at £31 pm but changed my.mind and decided on Spiderman 2 bundle at the same price. I removed the ff16 from basket but when I went to add Sp...
There's an out dated banner and button/hyperlink for switching to PAYM from PAYG.out-dated-switch-to150-PAYGtoPAYM-banner
Is it just me or have EE updated their website and My EE web pages today?The UX is awful! It's impossible to find what you need, before the top menu bar was excellent and provided you access to all areas of the business - now you need to do some digg...
I bought a simcard from EE and I'm trying for a whole week now to link it to the app but it keeps telling me that there is a problem and I should try again laterI want to track my usage and also to renew the package monthly through the app, and becau...
I wish to upgrade my phone, but when I log in and try searching for options I am getting a message on a yellow background telling me that EE are unable to log me in. I have clearly logged in as my current bill is shown!
Hi,Anyone else having issues with the website? I can log in ok but when I look to the upgrades section all I get is a message that says"Sorry we cant find this page" Also the website does seem slow to work.I have tried 3 different browsers and the ca...
Hiya,Just had a look at the competitions on the rewards sections of the app, and on the Samsung tablet competition, it looks like all of the answers to the question are incorrect. Any ideas on who/how to contact about this?Thanks!
I've been trying all week but every time it says "We're having trouble linking your products" and tells me to try again later.The SIM is active and the number has now transferred from my previous carrier (Three). I've tried to link the SIM both befo...
