Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9329 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23174 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 492623 Views
  • 0 replies
  • 12 Helpful

Resolved! Chat

I am trying to chat with someone to make an upgrade/ discuss my upgrade options. 

Issue upgrading

Hello, im trying to upgrade my contract on the website, due to difficult hearing. One thread told me to message UP to 150, which did not work so now im attempting to use the website.im logged in, but it says “login to upgrade” no matter how many time...

Jwainw60 by Visitor
  • 360 Views
  • 1 replies
  • 1 Helpful

this website is useless

I get the email saying my bill is ready to view and I click the link that says click here to see your bill and it takes me to this website with not a single bill visible anywhere, useless instructions that don't even work and no way find my bill or m...

will1977 by Explorer
  • 586 Views
  • 8 replies
  • 0 Helpful

Speed

Hi you promised me for good internet but we can’t  even see youtube ?? 

Biuck74 by Visitor
  • 247 Views
  • 1 replies
  • 1 Helpful

I can not get my bill online I do not have apps to download  Bring back BT 

neileen by Visitor
  • 238 Views
  • 1 replies
  • 0 Helpful

Resolved! Netflix cancelled by EE

Took out a new contract this month, part of it included an Inclusive Extra to Netflix. It's been working fine for the few weeks but now Netflix emailed me to say I needed to update my payment details. It was a legit request as my Netflix app brought ...

Je5ter05 by Investigator
  • 9291 Views
  • 125 replies
  • 65 Helpful