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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
where’s the live chat gone from the account when you go contact us it only gives me “call us” can someone explain to where it’s gone all of sudden as I need to speak to someone.
I've just taken out broadband and TV to go with my mobiles, but the two accounts are not linked.I've tried the option to link my new BB account number to my mobile account, but it's not working. I have the BB account number and the email address tha...
Hi,so its got to that time where my contract has ended,and looking at ee it seems id be saving a considerable chunk compared to the extorionate amount im currently paying with be, now i have logged into BT, seen the option to look at the EE deals,pre...
HiIs anyone else getting this screen and message when they click to look at upgrade offers?It says on the app I can upgrade now, but then takes me to this screen but doesn't let me clock on the upgrade section.
Looking for help on the website apparently you sometimes get addressed by the name Notset. I have deduced that this is due to an Optional name not being set in a profile. it does appear that some of the the web pages are taking this optional field no...
Can u unlock Ann summers off my phone please
I've had my services suspended about a week ago because I unfortunately got behind with my bill.I was able to pay last month's bill in full, and over half of my recent bill but my services are still suspended.I keep trying to pay the remaining balanc...
Hi, I recently informed you about a bereavement and I wanted the account transferred to myself. I’ve received the final bill but my online account is showing the old details and nothing is showing against my name. How long does the transfer take? Wi...
I’ve been an EE customer for 6 months, but I’m unable to buy a phone on a monthly payment plan. Please help me.
Can I just say that the EE website and app is absolutely awful. After struggling and failing to upgrade my phone via the app and website I finally gave up on a new phone (went to the phone company which worked out cheaper overall for the device). I m...
