Hello @HarryHaste1 ,
Welcome to the community,
I would suggest ringing customer service and getting them to do an account refresh, if you are still unable to log-in to your account, uninstalling the app, rebooting your device and reinstalling it.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
