My EE says I am not the account holder

[priscilauk]

My EE account says I don't have the authority to change things and I should contact the account holder but I am the account holder, please help?

[Northerner]

Hi @priscilauk 

You need to log into your online account then go to Account Settings and change your access from user to bill payer.

Thanks 

[priscilauk]

I still couldn't access the settings

Thanks

[Leanne_T]

Hi @priscilauk

Thanks for coming back to us. 

If you are unable to change the settings, please give us a call on 150 the team will be happy to help get this updated for you. 

Leanne 🙂

[priscilauk]

I am not able to call 150 as I don't speak English... thanks 

[Christopher_G]

You could try the live chat on our get in touch help page, @priscilauk.

Chris

[priscilauk]

Thank you very much 🙂

[RobertInTheFens]

I have this problem also.  I can't call 150 because I don't have an EE phone.  I only have the 5GEE router.

[James_B]

Hi @RobertInTheFens,

Have you updated your status from user to bill payer in your account settings?

James

[RobertInTheFens]

How do I do that please?

I can log in to the EE website OK, and go to 'profile' but there is nothing there to change user to owner. 

If I go to 'paying your bills' / 'account settings' it says:

"You don't have permission to change these settings.

Please contact the account holder if you need to make any changes."

I am new to EE so I don't know my way around the settings all that well.  It could be that I am missing it. I only have the 5GEE router, not an EE phone BTW.

I had other problems: at first I could not register my device.  It took an hour on the help chat to get that fixed.