Logging in problem

Bernice10 · ‎09-09-2025

I have always used my ee app for paying bills and managing them a few weeks ago I went to check my ee and I couldn't log in on the app I tried the website and wont log me in says there are issues. This is stressing me out as its been 3 weeks.

I suffer with autism and cant talk on the phone so this is my only way please help

Rach_H · ‎09-09-2025

Hi @Bernice10,

Welcome to the Community!

The Faster Payment page that @XRaySpeX has mentioned is a great option so you don't fall behind on your payments. Is there anyone who might be able to call and speak with the team on your behalf, so we can get your acount access sorted?

Rach

View solution in original post

XRaySpeX · ‎09-09-2025

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Rach_H · ‎09-09-2025

Hi @Bernice10,

Welcome to the Community!

The Faster Payment page that @XRaySpeX has mentioned is a great option so you don't fall behind on your payments. Is there anyone who might be able to call and speak with the team on your behalf, so we can get your acount access sorted?

Rach