EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 588426 Views
  • 0 replies
  • 12 Helpful

unable to access my account Website/ app

Unable to access my account via app/website. Once i login it says unable to load your information. It has been 4 weeks now. EE technical team unable to help. All they said, raise a ticket and wait for 7 days to get it actioned.  This is very frustrat...

agurung05 by Investigator
  • 693 Views
  • 8 replies
  • 6 Helpful

EE Online Store

Hi folks,I'm trying to upgrade my device to a iPhone 16 'Nearly New'.I chose the device, maxed out the amount I pay for the device up front. Chose my plan and added to the basket. Went through check out and it errored out before payment.When I went t...

Ross3105 by Visitor
  • 379 Views
  • 1 replies
  • 2 Helpful

Website Empty basket

This has to be the most frustrating thing - I want to delete an item in my basket - edit button takes you to check my details page no bin icon - EE this seems to be a problem as there are threads on this but no resolution - someone help...

zarono by Investigator
  • 978 Views
  • 7 replies
  • 4 Helpful

Resolved! Setting up Direct Debit

Did anyone get this sorted as I am still going round and round in circles on this app. It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??

StuJH999 by Explorer
  • 1318 Views
  • 8 replies
  • 5 Helpful

Resolved! Apple airpod max

Can someone tell me why i can see the apple airpod max’s on the ee store but when i log into my app to add them to plan they’re not showing, they were there a few days ago so wondering if they’re out of stock and if they are how long it usually takes...

Can’t add an email address to profile

I am trying to start a sim only contract with EE, but in the checkout it says I do not have a valid email address and  I couldn’t continue with the purchase. After some research online I discovered that I need to add an email address to my EE account...

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Resolved! Invoices

Hi all,For the last few months I have been unable to download my mobile invoices either on the app or the website.I have a business account and have been with EE since the 'Orange' days, so  a very loong time but I am thinking about changing network ...

arroberts by Investigator
  • 717 Views
  • 6 replies
  • 5 Helpful