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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9226 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23084 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 490175 Views
  • 0 replies
  • 12 Helpful

EE app

How have EE managed to make such a monumentally useless app. I can’t even use it to check on my data usage!!Do better EE

EE Perks - Unable to login

Hi, I'm trying to login to my EE Perks account after receiving confirmation earlier today that the account is ready to use.When I tried to log in, it say my username/password was incorrect. I went ahead and reset my credentials using the "Forgot Logi...

ChetzB by Investigator
  • 1094 Views
  • 13 replies
  • 0 Helpful

Resolved! Not able to link phone

I’ve been trying for the last couple weeks to try and connect my first phone with EE and I’m able to put the number in , the code and then it says this products already linked go to the device centre. I go there and it’s not appearing tried every oth...

Woodzy3 by Visitor
  • 410 Views
  • 1 replies
  • 2 Helpful

Account.

Why can I no longer access my account - after your ‘so called’ improvements???   Rubbish.  I’ve been lied to about an upgrade & now no- one will listen to my complaint.   I’m paying  £20 MORE a month than I need to - or pay £300 to get out of a contr...

Resolved! Can't link my sim to the account

Hi, I switched from Pay-As-You-Go to a Pay Monthly plan on 7th August, but now I can't access MYEE. The app says, "It looks like you've already linked an account," but I don't know which account it's linked to. When I called 150 on 13th August, I was...

Chunfu04 by Investigator
  • 358 Views
  • 1 replies
  • 3 Helpful

International Customer service number failed

The number provided on the EE app amd website, to contact support is stating that the number is incorrect.Do you have an alternative number to contact or social media account/webchat? Maybe a WhatsApp?+44 (0)7953 966 150 was the number used, and it i...

Jnrmond by Explorer
  • 410 Views
  • 5 replies
  • 0 Helpful

What is going on with your app?

What is going on with you app? I’m trying to login for days now and keep getting same problem. Also I’m getting same issue once try to use website.  

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brzezo by Explorer
  • 307 Views
  • 2 replies
  • 1 Helpful