Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
HiIs anyone else getting this screen and message when they click to look at upgrade offers?It says on the app I can upgrade now, but then takes me to this screen but doesn't let me clock on the upgrade section.
Looking for help on the website apparently you sometimes get addressed by the name Notset. I have deduced that this is due to an Optional name not being set in a profile. it does appear that some of the the web pages are taking this optional field no...
Can u unlock Ann summers off my phone please
I've had my services suspended about a week ago because I unfortunately got behind with my bill.I was able to pay last month's bill in full, and over half of my recent bill but my services are still suspended.I keep trying to pay the remaining balanc...
Hi, I recently informed you about a bereavement and I wanted the account transferred to myself. I’ve received the final bill but my online account is showing the old details and nothing is showing against my name. How long does the transfer take? Wi...
I’ve been an EE customer for 6 months, but I’m unable to buy a phone on a monthly payment plan. Please help me.
Can I just say that the EE website and app is absolutely awful. After struggling and failing to upgrade my phone via the app and website I finally gave up on a new phone (went to the phone company which worked out cheaper overall for the device). I m...
Hi guys, how can I change the plan on the iPhone app? In the "Manage" section it just shows my monthly spending and that's it. I want to be able to downgrade my plan so I could pay less. Do you have any idea how can I do this on the app?
Hello, Is this an error on the website? I understand there is a price increase annually however this seems like a lot - £9.50??
Hii have a problem with my EE app im trying to log in and I need a pin? I don't have any and don't know where to look
