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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8697 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22641 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 478095 Views
  • 0 replies
  • 12 Helpful

Upgrade page won’t load

Why can’t I access the upgrade page online or in the app I’ve cleared cookies but still won’t work it’s been like this for two weeks now just want to upgrade my phone

My EE web - slow / non responsive

Anyone else getting a { "code" : 500", "message" : "GatewayTimeout" ? The  my EE website/dashboard is really really slow/non responsive; have tried the, clear cache & cookies, routine!

354- by Star Contributor
  • 344 Views
  • 5 replies
  • 0 Helpful

Can't change password

Upon logging in I was asked to change my password, but when I try, I'm only halfway through typing my new password when the page refreshes and shows a message "Your password has been changed". Great, but that's not the password I chose because I wasn...

Resolved! Bills and Payments not working

Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.Is there a fix available please.

Issue with EE online store

Hi I'm having an issue with the EE shop on the app and on the browser, whenever I try to get a contract out online it lets me get to the part where you input info for the credit check but when I try to go further it shows a popup that says I need to ...

Change contact number

Hello I've recently just got ee and the app but my phone number is incorrect on the app and when I tried to change it it sent a pass code to that wrong number  how can I change it to my number?   Many thanksK

KTrow10 by Visitor
  • 309 Views
  • 1 replies
  • 1 Helpful