Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
HiIt's great that there's now 2FA to protect our EE accounts.However, my feedback is that it is very limited.For example, it is SMS only which makes it vulnerable to SIM swapping (ironic for a mobile provider).There should be an option for an OTP com...
Log in to the app fine. Go to shop to see upgrade options, continually get the message as per screen shot. just a joke, site and app are dire
It lets me log in to my EE app but if I click anything like ‘see upgrades’ or anything that takes it to the website, it gives an error & ‘unable to log in at this time’ but the app logs in perfectly fine. Is this a known issue?
Can anyone suggest which is the fastest way to get to a customer service representative ?
Spoken to support, said it would be fixed in 5 days. 2 weeks later it's still goosed.Searching online shows this has been an issue for nearly 3 years. What is going on?
There's literally nowhere on the website where i can enter it, and that's really upsetting
Hate this app now nothing works can't access bill or plans what's point
The Help tab on my EE app is not loading. it just shows two dots.All other functions are working and have tried this one 3 different wifi connections and still have the same issue,How do i get help when i cant even load the help tab.Jon
I was pay and go to contact still app says it pay and go
