Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
It's been over a week now I try to purchase and add a new SIM deal as an existing client. All I have is a black listing page.Having read the number of issues about the online shop, how on earth a such a large Telco not able to see and fix those kind ...
I’ve been trying for the last couple weeks to try and connect my first phone with EE and I’m able to put the number in , the code and then it says this products already linked go to the device centre. I go there and it’s not appearing tried every oth...
Why can I no longer access my account - after your ‘so called’ improvements??? Rubbish. I’ve been lied to about an upgrade & now no- one will listen to my complaint. I’m paying £20 MORE a month than I need to - or pay £300 to get out of a contr...
Hi, I switched from Pay-As-You-Go to a Pay Monthly plan on 7th August, but now I can't access MYEE. The app says, "It looks like you've already linked an account," but I don't know which account it's linked to. When I called 150 on 13th August, I was...
The number provided on the EE app amd website, to contact support is stating that the number is incorrect.Do you have an alternative number to contact or social media account/webchat? Maybe a WhatsApp?+44 (0)7953 966 150 was the number used, and it i...
What is going on with you app? I’m trying to login for days now and keep getting same problem. Also I’m getting same issue once try to use website.
Hello all, I was wondering if somebody could help me?Not too long ago, my EE account said that I was eligible for an early upgrade, and I was able to scroll through all of the upgrade plans. I then tried looking at plans on other websites and stupidl...
I am unable to login into my account to access bills and information, this is very annoying there seems to be constant issues
Can’t seem to log into the app or the website to view my profile. Just keeps returning an error. I have an upgrade going through in the next couple of days, could this be the reason? But it’s been going on since Monday so I don’t understand it. Help.
