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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8657 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22607 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 477302 Views
  • 0 replies
  • 12 Helpful

How do I add a broadband account to my online account

I have two mobile phones (my own and my husband's) and a house line with broadband.  The monthly statements only show the mobiles.  How do I get a complete monthly statement with all services shown?  There doesn't seem to be any way of doing this by ...

gez-jam by Investigator
  • 1554 Views
  • 6 replies
  • 3 Helpful

Account

When I log in to my account, it says account closed, I have just renewed my package.

Ronnietb by Explorer
  • 266 Views
  • 2 replies
  • 0 Helpful

App and website unavailable

I desperately need to gift some data to my gf.Both me and my gf are on family data share. But we are getting the same landing page on the app everytime which just says "Your app is being improved".The only available option is to "visit community".I h...

My EE app maintenance 7th April 24

Why on Earth has the my re app been taken offline to carry out maintenance. ? Surely EE can carry out their maintenance offline then just replace the files that have been updated on their servers ? When will the app be back in service? You haven’t ev...