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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8567 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22525 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 475705 Views
  • 0 replies
  • 12 Helpful

Change contact number

Hello I've recently just got ee and the app but my phone number is incorrect on the app and when I tried to change it it sent a pass code to that wrong number  how can I change it to my number?   Many thanksK

KTrow10 by Visitor
  • 308 Views
  • 1 replies
  • 1 Helpful

Resolved! When will billing address change on monthly bill?

Hiya, New landlord has requested a secondary form of "proof of address" and has confirmed my EE bill would suffice. However, I have a bit of an issue as I am currently staying with friends short term (the intention was to flat hunt so no bills were c...

amyee94 by Visitor
  • 462 Views
  • 1 replies
  • 1 Helpful

How do I add a broadband account to my online account

I have two mobile phones (my own and my husband's) and a house line with broadband.  The monthly statements only show the mobiles.  How do I get a complete monthly statement with all services shown?  There doesn't seem to be any way of doing this by ...

gez-jam by Investigator
  • 1554 Views
  • 6 replies
  • 3 Helpful