EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Need to change email address and can’t access emails for forgotten password

A family member has changed her email address and can’t access the old address. To be able to change the email for the EE account she needs to change her forgotten password. Any ideas how to do this if she can’t access her emails? Thanks in advance.

Cannot access account

I have been unable to access my account through the app and website since before Christmas, despite speaking to customer service twice already . I can’t check my bill, or pay it through the app and website - it says an error has occurred.I have tried...

Resolved! Unable to link broadband account and unable to view bill

Switched over from BT to EE 5 days ago. I am having the same problem and unable to link the broadband account to my EE account.I made 3 calls and I was told it would be passed to technical support. I made another call yesterday and was told to visi...

Resolved! Pin on the app

I’m trying to log in on the EE app and I don’t remember the pin what should I do?

Resolved! is store.ee.co.uk legit?

Hi,I just wanted to purchase from the website - store.ee.co.uk and just wanted to check if this is legit or a scam. I was looking for a grade A phone. Does anyone have any experience with this webiste buying phones? Please let me know Thank you

Resolved! Unable to register my phone number is not recognised.

Hi everyone, does anyone else have this problem?We have not been able to access our business account since joining EE in December 2024.When we try to link our phone number to the account, it reports that it does not exist. We are charged monthly for ...

Resolved! Message us?

Hello all. The 'message us' option has dissapeared for me on the app. I need to see old transcripts as I made a complaint and want to check what they promised as nothing has been done. Has anyone else's message us option dissapeared? Thanks

Change incorrect phone number

Despite following all the information to change my incorrect mobile number on the site, nothing changes. Have even spoken to a human who talked me through it but nothing changed as he promised.

EE app not working ever

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anythi...

Resolved! Access to chat service

How can I use live chat? I was on live chat for 4+ hours a couple of weeks ago, upgrading accounts etc…..now I have an issue I can’t even find how to access it! I need access to the chat script I had on March 18th. One EE caller told me he couldn’t ...