Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
There are multiple reports in this forum of people not being able to access or download their invoices from the EE website.Most of them seem to have a response about clearing cookies and/or cache, trying a different browser and asking if error messag...
I’ve been trying to get into the help section of my app for days now and just get the spinning dots of doom. Any advice?
Trying to login to my ee account via their website on a laptop. As soon as you click manage your account and request any info it just says " This service isn't working right now". Everytime I visit this website something doesn't work. Why are you st...
Trying to link new broadband to app. Followed instructions up until was asked to call 150. Did this and when through the normal questions and was told to expect an email with a link. That was 2 days ago still nothing. Anyone have a work around or do ...
Anyone else having trouble loading the help option on the app? I want to message with a guide not on the telephone and I can’t find another way to do this.
Hi!I have logged into the website and I am unable to access bills or buy anything.When I login to the app I can't do anything and greeted by a screen that is not helpful.Can't buy any products or manage anything.I wanted to get EE broadband but it wo...
HiI recontracted to BT in May/June this year and as part of the process I was moved to EE - a straight forward process.However the BT call hander incorrected pulled throught the email address I had when i joined BT at least a dozen years ago. Apart f...
Hello everyone, I have a problem because I lost access to my email account and unfortunately I can't recover it because it was hacked and I also can't log in to my ee account to top up the number through two-step verification. Does this mean that I h...
Have been gifting data on the website now for over 2 years, from my partner's unused data to my phone. I've been doing this weekly as I'm lazy and can't be bothered to change anything. It has not worked for 4 days now, I just get an error saying ee a...
