Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
1. I HAVE HAD TO CONTACT EE TECH SUPPORT REGARDING EE BLOCKING MY ACCOUNT NEARLY EVERY DAY. YESTERDAY I WAS TOLD WHAT TYpE OF PASSWORD TO WRITE. I HAVE NEVEr HAD A UTILITY COMPANY GIVE ME AN INTERFACE REGARDING PASSWORDS.2. WHEN I WAS ABLE LOG...
I don't seem to have a live chat option in the help section anymore? I'm a contract customer and I've used the option before? I've uninstalled and reinstalled the app, but still nothing but the call us option
We're unable to retrieve your account details right now Log out and then log in keeps popping up when i try to log in on website, when i try on the app it says sorry there seems to be a problem try logging in on the website. It allows me to actually ...
I have been trying to access my bill for a few days now and am having no success on either the app or website. I keep getting a pop up message saying ‘sorry something gone wrong. Please refresh or have another go later when we’ve fixed things’ howeve...
How do I turn of convcent lock
Sheetal
Has anyone else experienced the feeling that EE are not listening are just can’t get it together? I must have called advisors over 17 times now and yet through no fault of mine they cancelled my new account/subscription and then made another account ...
I've just gone into my EE app after a few weeks and it seems to have totally changed. I can no longer see any of my account details or usage etc that I used to be able to. It then asks me to ink a product, when I out my mobile number in it tells me t...
The app or website wont allow me to look at any of my contract details or upgrade. I've had an account reset but it still doesn't work
