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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1032 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16227 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 192245 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13157 Views
  • 11 replies
  • 2 Helpful

Tnt sport activation

Help please. Have tnt sports as an add on however I'm unable to set up an account to login. It asks for postcode and phone number. I enter both and it says invalid 

Allenmuir by Investigator
  • 503 Views
  • 4 replies
  • 0 Helpful

Accessing a second mobile number on my EE account

I’m unable to find my other phone numbers on my online ee account, I’ve clicked on menu and looked everywhere for switch accounts drop down tab but unable to find it anywhere and it’s frustrating as the number that is showing on my account isn’t my m...

Akelalee1 by Investigator
  • 1506 Views
  • 12 replies
  • 3 Helpful

Resolved! Samsung Galaxy Watch 6 - S23 Ultra deal

I have purchased a new S23 today.  When asked about claiming for the watch, I was told to go to the Samsung website on the phone but after looking on the Community Topic board, there is information not about going to the Samsung website and that the ...

RobsterF9 by Investigator
  • 549 Views
  • 5 replies
  • 2 Helpful

Wrong Name on my account

I bought my phone and sim card brand new from my local EE store and I was asked my name and date of birth when they were setting up my account however later when I was setting up the my EE app I noticed there was a random woman's name and date of bir...

Isaac25 by Visitor
  • 278 Views
  • 1 replies
  • 0 Helpful