EE APP

[GaryHH_88]

Hello, 

I'm moving over from BT to EE. I've got an an account set up I'm able to log in to my account via the Web page.

However when trying to log in to the app all I'm getting is (see attached picture)

I'm definitely using the right log ins as I have a habit of writing every single username and password for everything I have 🤣 any help would be great.

I've obviously done all the uninstall reinstall, clear cache etc etc. Still not working

Thanks

 

[Rach_H]

Hi @GaryHH_88,

Welcome to the Community!

We don't want you to have any trouble logging into your account, so I'm sorry to hear this is happening. Have you spoken with our team about these issues?

Rach

[GaryHH_88]

Hi Rach,

Don't get me wrong I can still log into my account via Web page but still the app should be accessible and it's not. From what I've read in the play store reviews I'm not the only one having the issue. 

Maybe the app needs to be seriously looked it by the app production team.

Thanks for your reply 

[Christopher_G · Accepted solution]

Hi @GaryHH_88 

I'm glad to hear that you're able to log into your account through a web browser. I'm not sure what's causing this issue with the app for you. The app is regularly updated, so hopefully it starts working soon for you. If you'd like to discuss it further, I recommend speaking with our technical support team so they can look into it for you.

Chris

[Dav1d19]

Exactly the same situation for me as well.

[JohnT10]

I've also just switched from BT and having the same problems with the app. Can log into the website. 

[Rach_H]

Hi @JohnT10,

Welcome to the Community!

If you give our technical team a call then they will be happy to take a look into why this is happening, and help you get this sorted.

Rach