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Unfortunately, we couldn't log you in, but you can still buy or upgrade - just c

some1
Contributor
Contributor

‎27-08-2025 05:10 AM

Not able to upgrade, or choose new plan after contract ended - Logged in, yet site is asking to login. And then "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do." - Please fix this

Screenshot 2025-08-27 at 07.06.16.jpgScreenshot 2025-08-27 at 07.06.51.jpg

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎27-08-2025 07:17 AM

Hi @some1 

Are you eligible for an upgrade text UP to 150.

Try again mid morning.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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some1
Contributor
Contributor
In response to Northerner

‎27-08-2025 07:50 AM

Yes, I am. Technically I'm on unlimited plan, so looking for something smaller.

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Schockwave
EE Community Star
EE Community Star
In response to some1

‎27-08-2025 03:32 PM

@some1 , you can only downgrade once you are out of contract, not before, but you can upgrade, so have you reached the end of your contract term?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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