Manage Broadband option

[zpjm66]

Up until a week ago everything was fine, but now if I use my EE app on my mobile or the online web site on my PC I have lost the option to check my Broadband Bill and hub details.  When I have contacted EE - the say 'everything looks good at their end'. I have tried removing and re- installing the EE app but see the 'Get' symbol agains the Manage Broadband item. (My Mobile option under the Manage section is fine and displays my Mobile phone bill etc.). It seems that EE are unable to fix this issue and whenever I phone - 150, I get a new support person who either cuts me off or does not seem to be able to help.   I am now waiting for a call next week after complaining. FIngers crossed 😞

[Matt_124]

Have you tried to "Link a product" using your EE Broadband Account Number - this should be in your emails from when your Broadband account was set up.

Unsure why it would have become unlinked if you could see it previously and nothing was changed on your account.

[zpjm66]

Hi, yes, I tried re-linking as this all worked over a week ago. I am told that I am "already linked".  (Thanks for the reply) 🙂

[Matt_124]

Ah okay no worries, very odd, hopefully they can get it figured out for you🤞