Hi @Dianeturner2017
We have various ways that you can check your upgrade eligibility, you can:
Log in to EE to see when you can upgrade for free
- contact us by phone
- text UP to 150 for free from an EE phone
- if you're looking for a new device, follow the prompts to log in from our shop pages - you’ll usually get a better price as you’re already with EE
You can upgrade without a fee if you’ve got less than 30 days until your plan ends.
Alternatively, if you’re in the last 100 days of your contract, you can get the latest device with no early upgrade fee if your new plan is higher than your current plan.
If you have taken out a device credit agreement with us, you can upgrade your phone whenever you like from day 15 of a new plan, you just need to pay off the remaining balance of the device.
Or upgrade on the date shown when you log in to EE if you’re eligible for an Annual Upgrade.
Find out more about annual upgrades
Chris S
