Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64005 Views
  • 120 replies
  • 15 Helpful

Order

I placed an order on the 7-12-23 and I haven’t received anything yet only the email to say it’s placed money taken and an order number. I haven’t received any further updates 

Colette17 by Investigator
  • 519 Views
  • 5 replies
  • 0 Helpful

Ordering I Phone 15 Pro Max 1TB

Hi,I filled online form for I Phone 15 Pro Max 1TB when it comes the time to pay i entered my card details payment hasbeen deducted and form stuck there when i refreshed everything was lost. I did not receive any order number or any details ? What to...

Resolved! No dispatch text message

I ordered a phone on the 7th and still have had no further update since then. When trying to use the order tracker it says sorry it can’t track it right now it is now the 14th

gusthelad by Investigator
  • 709 Views
  • 6 replies
  • 0 Helpful

employment status

i want to apply for a sim only contract what should i fill in under employment status if i am not employed.... if i select other then it is still asking for a start date. 

kkash by Visitor
  • 2303 Views
  • 4 replies
  • 1 Helpful

No dispatch email

Hi if I contact CS about changing the colour of my handset, would they allow me to do that as I’m without a handset and I need a handset urgently ( family matters) 

Fake iPhone delivered after upgrading

On 23rd October I renewed my daughter’s contract over the phone, choosing to go for an iPhone 15 in pink.The next day we received the package but was disappointed to find it contained what we believed was a titanium coloured iPhone 14 pro max. We cal...

DanFisher by Contributor
  • 3757 Views
  • 22 replies
  • 8 Helpful

Free gift

Hi, on placing my order, my device arrived but not my free gift.what step should I take next? Many thanks

Overdue delivery

Ordered a new SIM as part of a new 24 month contract and paid extra for  expedited delivery, but no sign of it five days later. Is it normal to have to wait so long, especially after being told it would arrive the following day?