Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56169 Views
  • 118 replies
  • 15 Helpful

Accessory delivery

I have ordered a Google pixel watch and Sony WH-1000XM4 Over Ear Headphones today I have received my confirmation numbers but it won't allow me to track the and nowhere does it say how long the delivery will take, any ideas? 

Phone

I ordered a phone before I don't know if its coming tomorrow 

Live chat

Im waiting to send a phone back

Kelt by Visitor
  • 703 Views
  • 10 replies
  • 0 Helpful

Resolved! upgraded and its picked the wrong colour

I've just this minute upgraded my sons iphone and its saying i ordered purple instead of black. ive tried to contact ee but the office is just about to close. i want to get it sorted before they send out the wrong colour

Eufy robovac

I ordered a Eufy robovac on 30th April 2023 to be added onto my plan. I had a confirmation email that day but nothing since and has not been delivered .  I am unable to track it 

Cliffa01 by Explorer
  • 352 Views
  • 3 replies
  • 0 Helpful

Resolved! Order

Hi i ordered an ee contract sim in which I’ve entered wrong email by mistake please help me update that

No order update

I ordered an Xbox series S gilded hunter bundle this morning, paid up front cost and delivery but I haven’t received any email confirmation of my order since. Can anyone advise how long this may take?

Resolved! Delivery

Hello there I ordered new apple phone & sim on 07 may,but still I didn’t receive any confirmation delivery email or text.

Rammaad by Investigator
  • 490 Views
  • 7 replies
  • 0 Helpful