Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52547 Views
  • 117 replies
  • 15 Helpful

Resolved! Orders

I ordered an Iwatch yesterday and I've only had a confirmation email nothing else in over 24hrs, its giving me an order number to track but then saying order can't be tracked, I wanted to find out a bit more on delivery please 

Ashnmarc by Explorer
  • 375 Views
  • 3 replies
  • 1 Helpful

iphone 14 pro max delivery

Hi,i placed my order last sunday 19th of feb. How many days before it can be delivered to the EE store so i can pick it up? Thank you! 

Tfb8 by Explorer
  • 282 Views
  • 2 replies
  • 0 Helpful

Re: complaint

Hello all,  I purchased a sim card from EE harrow town center recently, I am an international student so I will be leaving this country after a year. They have made a contract for 24 months instead of 12 months and I want to change it to 12 months bu...

Tablet ordered

Ordered a tablet to pay for on my account but haven't had an email confirmation and don't have a tracking number . It was the Nokia t10.

Samsung s23 pre order

Hey Has anyone had a problem with the delivery of the Samsung s23 as I have preordered my phone in store last Friday and was told it would come this week and I had no notification or nothing from the DPD and been wondering does it take that long for ...

Nataly2 by Investigator
  • 413 Views
  • 5 replies
  • 0 Helpful

Resolved! Can't place order

Hi, im trying to take out an iPad, I've created an account but any time I pick a device it tells me to either link an ee mobile, broadband account or join community. Does posting this allow me to continue with my order or am I missing something ?

Morris66 by Explorer
  • 324 Views
  • 3 replies
  • 2 Helpful

Resolved! Upgrade

Decided in upgrade but unsure when to collect

Lowrim23 by Visitor
  • 250 Views
  • 1 replies
  • 0 Helpful

Delivery

Ordered an upgrade on Thursday and paid for next day delivery.  It went to an old address. It has been sent back and then resent out to me, but I don't have a confirmation email or tracking number to check delivery status.

Resolved! Sim card

We ordered a Sim plan on 31st January but it hasnt arrived yet? why would it not have come

Katyraft by Visitor
  • 244 Views
  • 1 replies
  • 0 Helpful

Been sent wrong phone

Hi, I pre ordered the galaxy s23 ultra (256GB) I was told I'd receive the (512GB) for the price of the 256GB phone, so I agreed as it was a cheaper deal. But I still received the (256GB) phone today!I originally wanted the 512GB one as I use alot of ...