Air Tag delivered to wrong address

[Pcody1507]

Hi,

I just had confirmation from DPD that my air tag was delivered to the incorrect address. For some reason, it’s been delivered to a London address even though I live in West Sussex…

I double checked my delivery address which is also the same as my billing address and it was all correct. Also, my EE app has my address automatically come up when I order items. But I assume somehow it was changed online so DPD delivered it there. 

How do I go about a refund and ordering a new one to my current address ?

many thanks 👍🏻

[Peter_W]

Good morning @Pcody1507.

Welcome to the EE Community, and thanks for reaching out to us about this too!

Whilst we don't have access to accounts via this public forum, our customer care team should absolutely be able to get this checked out, and raise a parcel dispute if needs be too.

Peter