Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57698 Views
  • 122 replies
  • 15 Helpful

has my order been placed?

I ordered a pixel 7 pro on the 16/7 over the phone, on an upgrade.  I can see that upgrading is no longer available on the ee website, I have had no email confirmation, I have checked my spam. ( was told delivery would take 7 days) , is there a away ...

LMSB03 by Visitor
  • 319 Views
  • 1 replies
  • 0 Helpful

New phone

I ordered the phone a week ago. I have only received the order confirmation. The phone was supposed to be delivered the next day. My tracking is not working

Resolved! Order tracker

Hi, I have made an order for PS5, more then 24 hours ago, and my order reference number doesn't work when I am trying to track it. It says "we can't track your order right now" Could someone help with this ?Thank you!

Tomas23 by Explorer
  • 528 Views
  • 3 replies
  • 0 Helpful

No Order Update

I ordered an Pixel 7 Pro on Thursday (20/07) but not received any update since then on delivery and the tracking is saying my order number isn’t valid even though both that and the email address/phone number are both correct - anyone else have this p...

Li1009_ by Visitor
  • 545 Views
  • 1 replies
  • 1 Helpful

Delivery

Hiya, I ordered a pay as you go phone yesterday at 17:06, it said on the website it's in stock and will be dispatched within 24hrs, I have only recieved the order number (One starting with XKO) and had no confirmation for the delivery or contact sinc...

Resolved! Apple Watch series 8 delivery

I ordered an Apple Watch series 8 on the 17/7/23, it’s now the 21/7/23 and all I have got is the email confirmation which I received when i ordered it. Is this normal? It says dispatched within 1 day

Order status not updated couple of weeks still

HI, I have order online my phone 14pro max and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through alre...

Resolved! Regarding recent orders

I have ordered a device today from ee when i call them for further updation of my order they said am not eligible for this particular device. So, I ask them to cancel it. But I didn't got any mail saying its been canceled and also I have paid 30 GBP ...

Liyaann by Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

Google watch delivery

Hi there, I ordered a Google watch back on Monday (17/07/23) in the hopes it would be here before I went on holiday on Friday. It said dispatched within one day, and that it was in stock, in spite of this I've heard absolutely nothing from EE or DPD ...