Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 70031 Views
  • 122 replies
  • 15 Helpful

New order

Order number: ******* Order date: 9 Feb 2024I didn't get yet please update the details  Mod edit: [please don't post personal information on the community].

Order placed no confirmation email

HiI upgraded my contract to a sim only as my contract is coming to an end and I've had no confirmation email or anythink etc checked all spam boxes etcIf anyone could help.Thanks

Resolved! S24 ultra pre-order gift

I've pre-ordered the s24 ultra hopefully gone through fine only received one email. Can't see any info on claiming the galaxy watch6. Anybody have info on this?Thanks

Skyway20 by Investigator
  • 5290 Views
  • 17 replies
  • 8 Helpful

Resolved! Can I buy a phone without needing a FTAC number?

Long story short, previous phone I own is an o2 account not in my name. I want to buy a new contract iPhone and have a new phone number. I Can’t get past the prompt for a FTAC number. Is there a way to buy a new EE contracted phone without this? Canc...

Benmcm1 by Explorer
  • 648 Views
  • 3 replies
  • 1 Helpful

Really? EE

Can I ask a question why do EE make it incredibly hard to contact them? I ordered a sim plan I got successful order email but it also had a screen on the website it says we may need to contact you for more details? Contact me about what? I can't see ...

Resolved! Mobile package

Hi! I have had a chat withEE representative about No Frill package few days back  but due to some manual check she didn’t place my order. How do I know that my application was accepted? I gave all the details. Please someone advise.Thanks!

Bo27 by Investigator
  • 745 Views
  • 5 replies
  • 1 Helpful

Upgrade and order problems

Hoping someone can advise. I got an offer of free early upgrade (saving £185) for being a loyal customer (13years) I decided to go ahead and upgrade. I ordered the phone to be delivered to Warrington store 1. My local store closed down and 2. DPD are...

Toria37 by Explorer
  • 1308 Views
  • 7 replies
  • 0 Helpful

I don’t recieve comfiration email

Hi, i have Aply for a phone contract, you have toom the Money, But i didn’t recieve Any comfrimation email not Even a Truck number or Reference number.

Elena61 by Visitor
  • 520 Views
  • 2 replies
  • 0 Helpful

Re: Refund

I paid an upfront fee of £30 on the 10th and was then told to ring and pay a further £100 of which I didn't have and was told the £30 was going to be refunded and hasn't?

Lbates95 by Visitor
  • 434 Views
  • 1 replies
  • 0 Helpful

S24 ultra pre order cancelled

I place a pre order for the S24 ultra 1tb on the 18th Jan and asked for it to be delivered to my local ee store. I've been waiting for a text or email letting me know the phone has been delivered. About 30 mins ago I received a text saying the hardwa...