Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56209 Views
  • 118 replies
  • 15 Helpful

Order

I have recently Ordered an Iphone and have not got a confirmation email or anything even though I have already paid the upfront cost. Is this normally delayed or is it because of the bank holiday? 

Resolved! Lost sim

I have ordered online twice as I did not receive the one I order the first time. Now it has been almost a week but I still have not received the second order.

iPhone14 pro

Ordered the gold iPhone 14 pro on the 18th of dec 128gb still waiting no order update and can’t track as won’t allow me to says no info 

Unable to track an upgrade ordered on the 1st of May

I ordered an upgrade on Monday the 1st of May. I'm aware this was a bank holiday, however its now Friday and I'm still unable to track the order. I called Customer Services yesterday (Thursday) to check the order went through ok and I was told it has...

Missed delivery

Hi I missed a delivery of some new buds for my new phone. It says on the tracking ticket that they're being returned to EE. How do I get them resent out to me?

JaneC23 by Investigator
  • 340 Views
  • 4 replies
  • 1 Helpful

Replace pay as you go sim

I have a pay as you go sim card that was damaged, I've applied for a new sim card to be sent to my address and after waiting 14 days I still received nothing. I tried getting help in a local ee shop to be told that replacement pay as you go sims can ...

Order not showing on my ee

Placed order for an additional line on 04.05.23, got an email to confirm the order, however the number to keep me updated is actually my WiFi box, so won't be able to recieve updates, so checked on "track my order" nothing available to show. Also not...

ordered upgrade not arrived

I placed an upgrade order on 27th April 2023 and told that it would be dispatched within 24 hours and I would receive a text with a code to give the DPD driver.I have not received anything and the order status says "Sorry, we can't show your order de...