Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62467 Views
  • 120 replies
  • 15 Helpful

Order

Hii ordered a Samsung book3 pro today. I have received a confirmation saying order being processed with an order number. It advised it will let me know when it is dispatched. does this mean the order has been success? 

Re: insurance replacement

Hi my phone replacement was surpose to be delivered today but I haven't had a message yet from DpD to say when it will be delivered thanks

regarding wrong delivery to my phone ☎️

Hi my name is Md Reshad Hasan. Many times i call your customer care number but you didn't pick my call. I ordered a iphone 15 pro max but you don't deliver to my house, your delivery man place it to a wrong house. So now i have not any single payment...

Rhasa by Investigator
  • 588 Views
  • 6 replies
  • 2 Helpful

Resolved! Still waiting on my order

Hi i ordered a sim only deal with you on Monday I’ve had no confirmation email or sim as yet, my last supplier has stopped my last sim so I’m stuck with not being able to do very much. My name is Alan ***** and address *********************   [mod ed...

Resolved! Iphone 15 pro ordered but not dispatched

Hello, I ordered my iphone 15 pro 256mb this week and it said it would be dispatched within 24 hours but a few days later there is no update to say it has been dispatched.  Are they out of stock?

iPhone 15 Pro Max Wait Time and Issue

I have ordered mine 20/09/2023 Iphone 15 Promax Nat Titanium, which qualified as pre order since the release is on the 22nd. 28 days later. No email, no texts no update at all. I have paid the upfront payment and all but nothing. 

Resolved! No new confirmation email

I recently ordered an iPhone 14 pro online which I got confirmation for and then got a call from your customer service team to look into better deals etc. I had ordered a different contract over the phone and cancelling the one have done online. Howe...

I PHONE 15 PRO MAX updates

Hi all I order I phone 15 pro max 256GB in September 22nd still not right update now is one months a go 

Hashan88 by Investigator
  • 516 Views
  • 6 replies
  • 1 Helpful

Re: iPhone 15 pro max

I want to iphone 15 pro max 256GB with Apple care+ without sim i am already EE sim use

Farah14 by Visitor
  • 286 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: cancel my account

I ordered a sim only just under a week still not used it want to cancel.

Wa13edy by Visitor
  • 502 Views
  • 2 replies
  • 1 Helpful