I have paid £30 for a new phone gonecthrough bank but says errpr on site

[Dee7424-0804]

I applied for a new phone, paying £30. It has gone through my bank, but says error on ee site. I have not received any emails or confirmation. 

Please advise

Regards

[mod edit: please do not post personal information on the public board. Thanks!]

[Chris_B]

@Dee7424-0804  You’ll have to call customer services about this.   But check your spam folder in case anything ended up there.