Hello @Emma290389 ,
Welcome to the community,
It means that it is on back order, which actually means as soon as stock is replenished, you will receive it, you will receive notification from DPD the day before and one on the day with a one hour window.
It is just that they have run out of stock and are awaiting for more. What colour and storage size did you order?
You could always ring customer service to find out and see if they can let you know.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
