Ordered upgrade phone

[Kaytee96]

Hi I ordered a upgrade and got a email saying that I had ordered the phone on the tracking says dispatched I ordered on Tuesday it’s now Friday and I’ve had no confirmation of order or any message to say when it will be delivered. Can anyone help me as to what is going on please. 

[Katie_B]

Good morning @Kaytee96. 

Thanks for coming here. 

Do you have access to the DPD app?

Speak soon, 

Katie

[Kaytee96]

Hi no I don’t have it but can download it
Thanks speak soon
Sent from my iPhone

[Katie_B]

I'd recommend downloading this and searching with your delivery address/contact info @Kaytee96. 

Please let me know how you get on, 

Katie

[Kaytee96]

It doesn’t come up with my ee order only previous orders. I don’t have a dpd reference number either
Sent from my iPhone

[Katie_B]

Thanks so much for checking @Kaytee96. 

I'd recommend giving us a call so our customer care team can check your order has progressed and is on it's way. 

The team will also be able to provide you with your DPD tracking number. 

Katie