Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55495 Views
  • 118 replies
  • 15 Helpful

Mobile phone

Good afternoon, I catch robbers couple mounts ago and block my phone today mobile phone is come back from post office, how unlock my phone? Thank you

Successful?

I ordered a phone last night. Had a successful order email with reference number and paid the upfront cost. Does this mean that I have passed the credit check. Thankyou. 

Ps5 delivery time

Hi, I just ordered a ps5 bundle on the 12/01/23, when can I expect delivery?

Scam?

    I received this message today but no missed call from any number. It’s got my order number correct but as far as I know this isn’t the number for EE? [Mod edit: Image rejected due to it containing personal information.]

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Resolved! Oculus Meta Quest 2

i was just wondering if i need a form of pre-existing Contract with EE to purchase the device on the Monthly Basis Contract, its the most affordable option but i seem to be redirected every time i attempt the purchase. 

Turnaround Time

Just a question placed an order about 2 hours ago I have a confirmation and just wondered if anyone knows delivery timescales 

Pinky12 by Investigator
  • 271 Views
  • 1 replies
  • 0 Helpful

BT Broadband customer

I'm a BT broadband customer and I can get and ee sim plan deal. When I'm choosing the sim plan i want from ee site (automatic transfer) is asking if I'm a customer which i am and when i  log in i get transferred to ee deals which are more expensive. ...

YiannisKyr by Valued Contributor
  • 386 Views
  • 1 replies
  • 2 Helpful

Resolved! PlayStation

How do I go about applying for a PlayStation 5