Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 51753 Views
  • 117 replies
  • 15 Helpful

Iphone 14 pro before Christmas?

Hi there, I ordered an iPhone 14 Pro space black 128gb on Thursday when the stock said dispatch within 7 days (ordered as a that means it would arrive before Christmas) but now the website is saying 14 days? Will mine still be on track for this week?...

MikeyDen by Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful

Pre paid

Still awaiting  pre paid card ? It's been well over 15 days.

Can't make a purchase on EE store

I'm trying to make a purchase but each time I click 'login in' it redirects me to the 'link' step of registration which i've already completed by joining the community. I don't have an EE phone, why am I being prevented from buying?

Confused about order status

I ordered 2 ipads on Thursday. Both received confirmation numbers yet only one plan updated on account. What's the status of the other order

phillis by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Upgrade

Hello ive recently placed an order and I have not received any word about when I will receive it, tried to track it and the order number is not working! 

Accounts

Hey do I have to get a device add just to order something 

Shaun106 by Visitor
  • 277 Views
  • 4 replies
  • 0 Helpful

Iphone 14 pro max

I have an iPhone 14 Pro Max order since October 15thjust to ask China as a country exists or is no longer on the mapthis is my most brilliant order from EEthis is the most awaited order for the Guinness World Records

Rombos by Contributor
  • 300 Views
  • 1 replies
  • 1 Helpful

Upgrade from sim only

Hi I upgraded from sim only to a Samsung s22 ultra phantom white on the 4th December 22 but apart from the confirmation email I have heard nothing apart from they will send an email or a text from DPD with a delivery date. I don't know if they had no...

yelsel86 by Visitor
  • 254 Views
  • 1 replies
  • 1 Helpful

Order status

Order upgrade phone/plan on the 14th Dec, received confirmation via email and on the EE app as I can see new billing price. Got text asking to rate delivery by DPD but never actually got delivery. When I input order details to track, comes back with ...

Ginge07 by Explorer
  • 328 Views
  • 3 replies
  • 0 Helpful

wheres my order

hi i ordered a samsung z flip 4 last tuesday had a email saying successful ect and had no other email back or anything to do with DPD do u have any clue on whats going on its been a week this was a contract phone can anyone advise or help me thank yo...