Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57458 Views
  • 123 replies
  • 15 Helpful

Resolved! Nreal Air

Hey, I've tried to see if I can purchase these on both the EE store and the EE app. Unfortunately the page doesn't load. I was wondering if these are still available to purchase through EE

Karrlie by Visitor
  • 840 Views
  • 1 replies
  • 2 Helpful

how to I make an online order with EE?

I seem to have difficulty logging on or ordering online via the site with EE. For me to join I need an EE sim or account. I also cannot check out any devices that I would want to order. even LiveChat is busy. can anyone help me?

kza9397 by Visitor
  • 681 Views
  • 3 replies
  • 0 Helpful

Resolved! Direct debit

Hi, i ordered an phone and setup auto debit last week. But then i cancelled my order and after two days i got a letter from EE which says I'll be debited from my account regarding the order.. Will my account debited even after cancelling the order? W...

Upgrade

I am looking to upgrade I keep getting messages saying I can upgrade for free but it's now saying I have to pay £73

Please call to discuss

Hello, so my phone has broken and I do not have a landline. I placed an order for a new phone contract and paid the upfront cost. In the header of the email I received it says "please call to discuss" which I obviously can't do because I don't have a...

Matty_29 by Visitor
  • 515 Views
  • 1 replies
  • 0 Helpful

Unable to phone up and talk

Hi, is there a way I can contact EE about my phone order without having to call I have ‘selective mutism’ so I can’t speak?