Rejected order

[Oladimeji-12345]

Good afternoon 

my name is Oladimeji and I ordered an iPhone 15pro max on October 2023, and I was deducted of £30 from my account, few days after I received a mail that my order has been declined that I will be refunded but up till this moment I haven’t got refund from EE.

i have gone to your outlet in Altricham to complain and called the customer care services and I was assured I will get the refund, but till date I haven’t gotten the refund…

please I need my refund

thank you 

[Katie_B]

Hello @Oladimeji-12345. 

I am sorry to hear this. 

Could you please confirm when you called our customer care team?

Refunds can take up to 14 days. 

Katie

[Oladimeji-12345]

Can’t remember the date but I guess it’s November

[Leanne_T]

Morning @Oladimeji-12345 

Payments would be pending with your bank until the order is accepted or declined, if this is not successful the bank would reverse the payment within 7 working days. Have you spoken to your bank to see if this has been completed with them? 

Leanne.

[Oladimeji-12345]

I should have gotten it if it was reversed but I didn’t
Should I still have to go to my bank, cause this occurred since October
2023 and the order have been declined but not refund

[Leanne_T]

Hi @Oladimeji-12345 

Please contact the bank to see if this was reversed for you in October and let me know what the bank advises 🙂

Leanne.

[Oladimeji-12345]

Ok, I will go

[Leanne_T]

Thanks @Oladimeji-12345 

Speak soon 🙂

Leanne.