Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52547 Views
  • 117 replies
  • 15 Helpful

Upgrade

Hi I placed a order for my upgrad yesterday I've had no conformation email or text and I've checked spam to be able to track my delivery what do I do ? 

what happened to my order

Hi from EE. We've sent you an important email about your order ************. Please check your email for the latest update.                             What does this mean, I log in to an email saying that my order has not been completed, where do I ...

Trade in

i just received my upgraded device, how long does it take the receive the trade in kit?  My EE app is showing that my contract is the original price, not the price it was supposed to be with trade in - will this change?

Jade138 by Investigator
  • 322 Views
  • 2 replies
  • 0 Helpful

about my new phone

is there any chance you could tell me where my phone is please,and if there’s any chance i could pick it up from dpd 

Order

I've ordered a sim from EE and I ready setup the direct debit and I haven't even received my sim card yet its been 8 days since I got the email with the number of the order (xxxxxxxxxxxxxx ) It was ordered on the 11/12/2022 and I got an email on the ...

Upgrade

Upgraded phone earlier yet on email I’ve received to say phone I’d on its way, it states that cost of phone is £1139, I take it that this is just info as when I upgraded it said it was free with no upfront cost 

Kevin0401 by Investigator
  • 243 Views
  • 1 replies
  • 1 Helpful

no sim cards arrived

2 sim cards ordered at least 3 weeks ago not arrived for xmas gifts ,where do i go from here i realise there have been postal strikes but gutted

Toto65 by Explorer
  • 337 Views
  • 4 replies
  • 2 Helpful

Xbox series x bundle

I have ordered the new Xbox series x console as a bundle that could we with 2 years Ultimate game pass, how ever the console have come but the bundle code for the ultimate pass is not in the box and I’ve checked and I have not had a email with it in,...

convo2009 by Investigator
  • 929 Views
  • 3 replies
  • 0 Helpful

Order

Hiya, can anyone give me a date on the delivery of my iPhone 14 plus, pkease

Resolved! EE

How are we all. I’m looking to take a ps5 out on contract? Do I have to be an existing EE customer