If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi. I’ve upgraded my phone recently which was supposed to reach me today but on tracking I can see that it was refused but I don’t understand who did that as I was home and no one knocked at my door. now it says it’s on its way back to ee. Can I coll...
I just upgraded my sim but i didnt realise it was only 50% for 3 months and I would like to cancel my order
I ordered the iPhone 13 on 31/12/22 in the morning had the confirmation email of my upgrade details and phone plan details. But I haven’t heard anything about delivery. It says in my confirmation email usually dispatched within 1 working Day. B...
I ordered a new phone with Trade in of my old phone. Of course i want to wait for my new phone to arrive before sending my old one back. However they give me to the 12th Jan otherwise i will pay full price for the bill. I have received the Package to...
I ordered I phone 13 x 2 with additional line in 3rd January. Paid 2 deposits upfront for phones which have came off bank account. Order number not recognised. What is going on????
I upgraded from a sim only contract to a new phone a couple of days ago (order placed over the phone), but there was an error in the e-mail address the order confirmation was sent to so I didn't receive one.I called and was told that a new order conf...
I wish to cancel my recent order of a new ipad as I have not received any info on delivery since my purchase. I can purchase elsewhere much quicker as this was to be a gift.
There won’t be anyone home when my delivery is expected, however if i can get someone to be there, are they able to accept my parcel on my behalf?
Went on the ee app last month, I upgraded to a sim only (thought I did) payed an early upgrade fee, I received an email with a reference number. The next day, I check the ee app, my account is in credit with the early upgrade fee and will be knocked ...
