Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61370 Views
  • 118 replies
  • 15 Helpful

burford

hythere!I ordered a phone on 20 of june and I didn t receive any phone calls or any news about it still.. They took the upfront out of my card but nothing yet...I buy allot of phones during the years and I used to receive it next day..Really disapoin...

ovidyut by Investigator
  • 717 Views
  • 10 replies
  • 1 Helpful

Game Pass not included with Xbox delivery

We received an Xbox Bundle from the EE Store but the x24 months Game Pass wasn't in the box. Previously a Playstation Order included PSN Credit in a separate envelope that was alongside the console. Pursuing EE instructions for contact it feels like ...

Resolved! Online order no confirmation

Hi  my old phone sadly broke yesterday meaning I have no access to a phone. I was eligible for upgrade which I went ahead with, however I've had NO confirmation email or anything! It's taken the upfront cost payment from my bank it says ' pending' bu...

ich1 by Investigator
  • 1578 Views
  • 5 replies
  • 1 Helpful

Order update

HI, I have upgraded online my phone and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through? 

New contract

I ordered a new iPhone 14 yesterday I got a confirmation with an order number but I can seem to track the order and was not sure if I needed to do anything else 

Lukep88 by Explorer
  • 465 Views
  • 3 replies
  • 1 Helpful

Resolved! Re: Ps5

Can I add a PS5 pay monthly to my account

Moving from o2

I’ve ordered 2 sims to change from o2 to EE. one is a Payg for £10.00 per month. and one is a monthly subscription for £9.00 per month with a discount and 6 months Apple TV.  Trouble is only 1 sim has come and I don’t think it’s the monthly subscript...

Dawn541 by Explorer
  • 2737 Views
  • 4 replies
  • 1 Helpful

Re: Order

i ordered a sim 10 days ago, got a confirmation email, when i look at my account it says there's an issue and cant display any info, still being charged for the old contract, cant use the app, cant use the message function, waiting times on the phone...

Garethjd by Established Contributor
  • 440 Views
  • 5 replies
  • 0 Helpful

Can’t track my order, no tracking number

I placed an order yesterday around 12.30 I rang as they needed to discuss the order. The advisor said I’d receive the phone today. I’ve had no delivery updates, no tracking number, nothing other than confirmed direct debit set up.