Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 51779 Views
  • 117 replies
  • 15 Helpful

Order status

Order upgrade phone/plan on the 14th Dec, received confirmation via email and on the EE app as I can see new billing price. Got text asking to rate delivery by DPD but never actually got delivery. When I input order details to track, comes back with ...

Ginge07 by Explorer
  • 329 Views
  • 3 replies
  • 0 Helpful

wheres my order

hi i ordered a samsung z flip 4 last tuesday had a email saying successful ect and had no other email back or anything to do with DPD do u have any clue on whats going on its been a week this was a contract phone can anyone advise or help me thank yo...

Delivery

I have not yet received a text messages regarding my order? I received an email saying m order is on its way look out for a text with delivery updates but still as of yet haven’t received a text.. I placed my order on the 12th December 

Cheree27 by Investigator
  • 367 Views
  • 8 replies
  • 0 Helpful

Ordered an upgrade

Hi we’ve upgraded our phones on Monday, the ee rep said it would be delivered Tuesday / Wednesday. However it’s still not been delivered and we haven’t had a confirmation email or tracking. Is this right? 

Jstan123 by Visitor
  • 262 Views
  • 1 replies
  • 1 Helpful

Resolved! 1st time

how do mew customers purchase anything 

Add a watch

Hi,I am trying to add an Apple Watch to my plan for a family member. Everything is going through fine and then when I click submit the request is timing out. I thought there may just be a problem with the website but I’ve been trying for several days...