Return pack not received

[Billiephons]

Hi, I upgraded my phone on 5th Jan and opted to get a monthly discount on the contract by trading my old phone in. After 2 weeks no return pack had been received although the new phone arrived within 2 days and so I contacted EE. After 2 calls they gave me the email address of likewize and so I sent them an email.

How long does it take for them to turn stuff round ? 

Reading other queries on here it seems this is quite a common situation. I don’t want to run out of time to send back the old phone. As of yet there’s been no messages to indicate any time limit being reached.

Thanks.

[Christopher_G]

Hi @Billiephons

Welcome to the community.

I'm sorry to hear that your packaging hasn't arrived.I'd recommend calling Likewise as soon as you get the chance: 0208 7323 79.

Hopefully they can get a package sent out for you quickly, if they haven't already.

Chris

[Billiephons]

Hi @Christopher_G,

Thanks for your reply. I tried likewize although the number was actually 0208 732 3798 . They had no record on their system of my number so it’s back to EE I think. I’ll try them again.

[Christopher_G]

OK, @Billiephons.

Please keep us updated on what happens.

Chris

[Billiephons]

Hi again @Christopher_G,

Just spoke to someone at EE in the upgrades section and now a return pack is being sent. Hopefully that’ll be it now. 

[Christopher_G]

Fingers crossed, @Billiephons. 🙂

Chris

[Billiephons]

Hi @Christopher_G ,

A week on now and the return pack still hasn’t materialised.

This is starting to become a bit of a saga. Quite disappointing really. At least I’m not being chased up for the old phone yet.

I’ll be back in touch with EE later.

[Christopher_G · Accepted solution]

Sorry to hear that, @Billiephons.

I've sent you a private message to get some information from you. Could you have a look and get back to me please?

Thanks

Chris

[Billiephons]

Hi @Christopher_G and @Lottie_W I’m now in receipt of a return pack etc 

Thanks for your help 👍

[Ltoady1]

Hi Chris can you help?  We are due to post back a trade in phone but have gone away without the label.  I am able to get a week extension or can I have the address to post it to. xxxxxxx@xxxxx.xx.xx 

[Mod edit: Please do not post personal information on the public board. Thanks!]