Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56950 Views
  • 120 replies
  • 15 Helpful

No Order Confirmation

I recently upgraded my device and paid £50 upfront. My bank account has been charged but I have not received any email confirmation or order number. Pleased advise! Thanks, Dom

Old phone posted back to EE

Has anyone had the same problems that I’m having where I’ve sent my old mobile back to EE last October and 6 month down the line they have charged me £450 saying that they never received the mobile back. The is absolute disgusting especially when I k...

Resolved! Sim

Hi can I order a replacement SIM card please

Resolved! New phone and my address

Hi,I ordered my new phone yesterday and I asked for the blue colour but I'm getting a purple one.but I think you have put my home number as number 1 silver court,but my house number is 15.thank you.

New account suddenly closed!? please help?

So the other day I ordered an new iphone 14 plus  had to update my account information cause of a mistype in my direct debit details but was assured that everything was okay and that the discount I got from my partner who works for bt/ee was still th...

Lulumoon by Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful

iPhone

When will my phone arrive?

Brodie123 by Investigator
  • 431 Views
  • 9 replies
  • 1 Helpful