Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53745 Views
  • 117 replies
  • 15 Helpful

iphone 14 pro max still waiting

i ordered my iphone 14 pro max in space black on the 21/11/22 and i have still not received any message from ee or dpd for a dispatch. i have also rang ee and they can’t do nothing because of dpd. i’ve seen that someone ordered on the 6/12 and had th...

Upgrade delivery

samsung s22 128gb phantom black upgraded on 30th dec. not able to track, please can i have an idea of when it will be here. I will have to cancel the contract if it's not here soon

Pro max delivery date

Ordered new iPhone pro max 128gb space black on 30th December no updates on the app. Called EE yesterday was told I’ll get it either today or latest Monday seen the expected delivery date go from 14 to 7 back to 14 hopefully I’ll get it soon 

Matt-90 by Investigator
  • 377 Views
  • 4 replies
  • 0 Helpful

Update on order

Hi,So I've placed an order on the 5/1/23, received order confirmation, called EE for security verification. When upgrading it said it usually is despatched within the next working day. The next working day has come and gone and there's no further upd...

Iphone 14 Pro Max Delay

My husband opened another line under his plan/account for an iphone 14 pro max gold last Nov13. Since then, we have been told that delivery times are within 14 days, then 28 days, then 14 days and now 7 days on the website. How is this possible when ...

cjp24 by Explorer
  • 411 Views
  • 3 replies
  • 1 Helpful

Google pixel 7 pro

So I was due an upgrade few days ago, done it early on 23/12/22, but before I made the choice of phone I wanted, I contacted EE to find out if the Google pixel 7 pro was in stock in the colour I wanted as it did say dispatched within 21days but I was...

LeeW91 by Explorer
  • 357 Views
  • 3 replies
  • 0 Helpful

Order tracking

Hi, I ordered a new Google pixel 6 upgrade 3 days ago and received a confirmation email with order number. I tried to track the order with this number but the message says they can't give any information.When I ordered it said dispatch within 24 hour...

Resolved! Delivery delays

Hi dear ,  I have ordered a new SIM card on Wednesday I still haven’t received, my address is xxx xxxxxxxx xxxx, xxxxxx, xxxxxxx, xx xxx  Can you please check for me when it will arrive  regards xxxxxxx xxxxx [Mod edit: Please do not post personal in...

Resolved! Upgrade

Hi, I'm trying to upgrade but none of the contracts show how many mins and texts you get just how much data. Are they all now unlimited mins and texts as standard. Pls help. Ty.

Laura-81 by Visitor
  • 274 Views
  • 1 replies
  • 3 Helpful