Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52547 Views
  • 117 replies
  • 15 Helpful

Resolved! EE

How are we all. I’m looking to take a ps5 out on contract? Do I have to be an existing EE customer 

Pre xash card

Still awaiting first text to receive card. Sick of ring with no luck. Wish I hadn't upgraded. 

P5

How do I buy p5?

iPhone

Hi! My friend make contract for iPhone 14 pro max and he pay 130£ upfront , but in the EE app received text “the money will be returned to you in next bill. What is that mean? Is he going to get iPhone or not?

argail76 by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

Delayed Delivery

Hi i ordered a google 6a on Monday to be delivered to my local ee shop, sent txt by dpd on Wednesday morning saying it was out for delivery, by 6pm had another txt saying it was delayed, its now friday and nothing, tracking won't work and i can get a...

Smos by Explorer
  • 496 Views
  • 4 replies
  • 0 Helpful

Wrong number input

I ordered a new phone yesterday as mine won’t take calls. Got the confirmation email said will text when ready to collect then noticed I put 2 digits wrong way round.  How will I know when it’s ready I can not call ee as phone won’t work and online c...

Jodymiles by Investigator
  • 337 Views
  • 7 replies
  • 0 Helpful

Iphone 14 Plus Delivery

Hi there, I placed an order for an iPhone 14 plus yesterday the person on the phone says that it was in stock so i should  be able to get it today, however i have not received a message from DPD or EE yet with a tracking number or time slot i only ha...

jaknat by Investigator
  • 371 Views
  • 5 replies
  • 1 Helpful

SIM Delivery

I have ordered a SIM only deal and am still waiting for the delivery. There has been no update on dispatch or delivery time scales.I have left my network provider in order to get the PAC code, I am without a mobile network, could I pickup a SIM from ...

gopikris by Explorer
  • 722 Views
  • 3 replies
  • 0 Helpful

Upgrade

Hi, I have completed an upgrade online, and £30 up front cost has been taken from my account, however I have received no confirmation and device is still sitting in basket. Any ideas? @EEupgrade 

Flex pay

Had a message saying that ee now offer 36 month plans but have to call 150. No stock of most iPhone 14 pro so do stores offer the same flex pay option of 36months ?