Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65322 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone 15 pro max

When tracking this all I get nobody seems to confirm if it’s coming or not  

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Trade In Help

Hi there,Hoping someone can help. I was offered a trade in on my pixel 7 pro towards a new phone last Thursday. New phone arrived this thursday but nothing to send my pixel 7 pro back for the trade in. Contacted EE and they said the packaging has bee...

Neosegauk by Contributor
  • 417 Views
  • 1 replies
  • 0 Helpful

Resolved! Google Pixel 8 Pro delivery date and free watch options

Hi,I have pre-ordered the Pixel 8 Pro but there wasn't any delivery date estimation viewable, when will they start to be delivered?Also, if you order via the Google store, you can pay £50 on top of the free watch offer to get the 4G + WiFi watch inst...

CraigR by Valued Contributor
  • 2992 Views
  • 6 replies
  • 5 Helpful

iPhone 15 Pro Max

I ordered the iPhone 15 Pro Max at the beginning of the month. I know there’s a delay but when I try and track my order, it says that order details can’t be tracked/shown at this moment.Does anyone know long does it will take for it to be delivered t...

bethc125 by Explorer
  • 483 Views
  • 2 replies
  • 0 Helpful

Upgrade

How long can it take for new phone to be posted when doing an upgrade 

Where’s my order

Hello so I applied for a contract with we when I paid the upfront cost the money came out of my account then the site took me off and I have had no confirmation for them taking the money or anything about the contract 

Coplen89 by Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful

Can’t view basket

I’ve got an Apple Watch Ultra in my basket. When I click to Checkout it takes me back to the Shop. I’ve tried via the App, Google and Safari. Very frustrating. Any assistance would be appreciated

posiview by Investigator
  • 574 Views
  • 3 replies
  • 0 Helpful

Iphone15 and EE customer service

I have been trying to purchase an iPhone 15 online. Go through all the stages then I’m asked to contact an 0800 number after almost an hour on the phone with Daniel he apologies and says we have a technical issue can I call you back tomorrow?thud eve...

KevM2 by Explorer
  • 428 Views
  • 2 replies
  • 0 Helpful

Online SIM order not arrived

Hello,Can someone help me please made an order this Sunday, 01/10/2023, sim only deal online heard nothing since the last email recieved was the EE About your Direct Debit even received a text message this afternoon asking how satisfied you were with...

Why am I still waiting

This is a joke, I ordered a new Samsung Z5 Fold to help me with my studies at university. This was well over a week ago and I still haven't received a dispatched notification, I have ADHD and I am really dependent on the technology that comes with th...