Joining ee

[Kayleighkenny]

I have just applied for a mobile contract paid the upfront cost and not recieves an email 

[James_B]

Welcome to the EE Community, @Kayleighkenny 🙂

Have you received a confirmation email yet?

James

[Kayleighkenny]

Yes but been declined what will happen about the upfront costs I paid 

[James_B]

I'm sorry to hear that, @Kayleighkenny 

Is the payment showing as pending or completed in your banking app?

James

[Kayleighkenny]

This is still pending 

[James_B · Accepted solution]

Hi @Kayleighkenny,

The pending payment won't be completed in this scenario so any funds earmarked for the payment will be returned to your balance by your bank.

James