Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58637 Views
  • 122 replies
  • 15 Helpful

Tech add on order

I ordered two tech add ons the same this morning within 5 minutes of each other. The second item I ordered has been confirmed and added to my plan add ons. Why hasn't the first item that was ordered first been confirmed? Has ordering two of the same ...

Rb62 by Explorer
  • 391 Views
  • 3 replies
  • 0 Helpful

M7 4YD

Please I returned the phone but you have not returned my money 

Olaya by Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful

Lost Upgrade - my problem?

Hi there, I upgraded my phone last Monday, expected delivery the next working day. Despite no confirmation of shipping after contacting EE it had been shipped but was stuck at my local DPD depot, after multiple calls (and hours on the phone) between ...

Carly201 by Visitor
  • 362 Views
  • 1 replies
  • 1 Helpful

EE new contract

Hello. I'm new to EE. I made the contract online last Friday. And I still haven't received any message when my package is delivered.

Elena98 by Investigator
  • 618 Views
  • 13 replies
  • 7 Helpful

Orders and processing

Hi I ordered a phone on Monday the 1st and got an email to say the order is being processed with an order number. And I still haven’t heard anything else? it did say order before midnight for next day delivery but haven’t heard anything yet? any advi...

KS72 by Explorer
  • 691 Views
  • 4 replies
  • 0 Helpful

Where is my sim order?

Hi, I placed an order for an additional sim card on my account and had confirmation that it was on its way over a week ago but it has still not arrived? How do I track this order to make sure it is still on its way? Thanks 

Watty50 by Visitor
  • 322 Views
  • 1 replies
  • 0 Helpful

Hi ordered a Galaxy chromebook go.

Had confirmation of order but unlike when Ive upgraded or ordered the galaxy ear buds Ive had no confirmation of a delivery date. When can I  expect delivery

Chris373 by Explorer
  • 432 Views
  • 4 replies
  • 1 Helpful

Delivery

I was told my phone would be delivered today but ive heard nothing and  there's nothing on tracking 

Lufc by Investigator
  • 361 Views
  • 2 replies
  • 1 Helpful

Apple ultra watch order

Ordered my ultra watch over the phone on the pre order day and received my pre order confirmation  Had another email a week later saying order on track but no delivery date 路‍. They launch on Friday ,anyone else waiting like me . 

Amanda1967 by Established Contributor
  • 11579 Views
  • 181 replies
  • 65 Helpful