Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59350 Views
  • 124 replies
  • 15 Helpful

Pay as you go sim

I ordered an apple iPad Air on pay as you go, I haven't received a SIM card for the device so I am unable to use it as pay as you go 

Upgrade

Hi, I ordered a new device on Thursday, I've no more information about this, could someone please update me on it?

Thinking of what network to go with.

I have been talking to people of going to sky mobile at the end of the year but sky is using the o2 network but the o2 coverage is crap in a lot of places so I am thinking of having a talk with the person who looks after my money if I can go with EE ...

Lukeg33 by Established Contributor
  • 571 Views
  • 5 replies
  • 0 Helpful

New phone order needs changed

Hi yesterday I had ordered an iPhone 14 off yourselves for around £50 a month. Is there any chance you could tell me how much the iPhone 13 Pro is please

Delivery notification

I am expecting delivery of a phone but EE say that DPD will text me.My current phone is broken so I cannot receive the text. How will I find out where my parcel is? 

Resolved! Chasing order (08/05/2023)

I ordered a 5g data sim card package on 08/05/2023.  I received a confirmation email on 08/05/2023.As of now, the sim card has not been delivered and I've received zero messages or emails from EE about the order.Attempting to use the online order tra...

Not received

Hi,  I upgraded my phone via telephone yesterday and not yet received an email or phone. No text or update on when phone will be arriving?

Account authorisation

I’ve recently made an EE account today but it’s saying that I need to verify my account by linking a phone number or broadband or signing upto the EE community (which I’ve done) but it keeps telling me to verify my account in the above ways and I’m u...

Resolved! Ordered phone to store

I ordered a phone to be collected in store Wednesday. I had notification to say its been dispatched, I haven't had any other information though? It says on the email 2 days