Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51749 Views
  • 117 replies
  • 15 Helpful

No updates after confirmation.

Sorry, we can't show your order details right now.  Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD. For the latest news on device launches, pop by ...

anjasola by Established Contributor
  • 377 Views
  • 4 replies
  • 1 Helpful

Upgrade

Hi I got an email saying they need to confirm some details on my upgrade 

Upgrade / Swap

So i had an upgrade which was cancelled which i'm completely fine with but since then i keep getting messages sayin if i don't send my phone i'm using now they're gonna charge me £275 ... and i just confused 

antwalsh by Visitor
  • 266 Views
  • 1 replies
  • 1 Helpful

Help me

hello on 09/09/2022 I did an earlier update.  I added a new iPhone pro max gold to it.  on 6.10 I called the service office to find out about my parcel.  I got a message that it was delivered to the ee store on September 15th.  I did not receive any ...

Dominika3 by Investigator
  • 386 Views
  • 2 replies
  • 1 Helpful

Confirmation Email

Hiplaced an order a couple of hours ago for additional line but no confirmation email to confirm order placed. How long do they take to be confirmed?

Pinky12 by Investigator
  • 403 Views
  • 3 replies
  • 1 Helpful

Resolved! ee friends and family codes not working.

I have tried to use a friends and family code given to me to upgrade my son's sim to a phone contract. I have now tried to use two codes that have been sent to me, but both have not worked. The message that I receive is "this code is not valid with y...

Ordered new phone

I ordered a Samsung galaxy s22 ultra phantom white on the 4th December, I had an email once I have purchased the phone and it said its on it way with the order tracking number. I have tried to track it since I have ordered the phone on the ee website...

ell96 by Explorer
  • 372 Views
  • 3 replies
  • 1 Helpful

Order

I placed an order on 8.12.22 which was in stock with 1 day delivery. I have heard no more? please advise me what’s happening!

EB307 by Explorer
  • 285 Views
  • 4 replies
  • 0 Helpful

Dpd didnt knock

Dpd driver Mark stated he knocked and sent message saying wouldn't be back till following day. He never knocked I was in with my daughter and my dog would have bark. Not happy waited in all day for item to be **bleep** on from dpd as they are useless...

Joy81 by Visitor
  • 859 Views
  • 3 replies
  • 1 Helpful