cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Return/ scanning in warehouse

Bethjesssx
Visitor

My phone was back to Ee on Monday 20th but it still hasn’t been scanned and I can’t order another phone until it has been scanned. Anyone know how long this takes? I was told over the phone it can be up to 48 hours and it’s been more than that now. 

2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

Hi @Bethjesssx,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your return if you get in touch.

Thanks

James

Noahkenny
Visitor

hello bethjesssx, im in the same situtation, my phone is on its way back to EE from DPD and im just waiting for them to confirm it so i can order a new free upgrade. Just wondering, how long did yours take? Need my new phone asap haha. 

 

cheers 🙂