Ee/bt hotspot

[Emilyjade2]

Hiya I applied a few times for the on the go hotspot but the moneys been taken out my bank I was wondering how I can speak to someone to resolve this by getting me online or refunding the money back please 

[James_B]

Hi @Emilyjade2,

Welcome to the EE Community. 🙂

Is it the EE WiFi service you purchased access to?

What happens when you try to connect?

James

[Emilyjade2]

Yes it is and also it takes me back to the ee log in page and I try and sign in again and keeps doing that over and over. 

[Leanne_T]

Hi @Emilyjade2 

Could you try the steps on the Help & advice | Find WiFi hotspots | EE WiFi page under 'How do I connect and login to an EE WiFi Hotspot' 

Does this work for you?

Leanne.