Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61586 Views
  • 118 replies
  • 15 Helpful

Re: In store Proof of ID

Hi there,I have just upgraded my phone and chose in-store pick up. Is NHS worker badges acceptable as it have my full name with a picture of me. I dont have any other ID as ive never had the chance to go abroad or drive.Rachel Williams 

hacked

Good Afternoon i have had devices ordered in mny name elsewhere and wondering if the same thing has happened here at EE when i phone i dont really get answers because i think some security info isnt mine just like i have seen the password for this ac...

Pixel Fold - you cancelled my order, how will you rectify this?

I ordered a Pixel Fold on 30th May when preorders went live. I had an order confirmation. I was asked to call EE to confirm which I did. On the phone the rep said that I should cancel now and order 1 week prior to release to save the £300 I paid for ...

KazTwi by Contributor
  • 642 Views
  • 3 replies
  • 0 Helpful

Resolved! Likewise email address eeconsumeruk

Hi peeps I need the email address for likewise. As having emails from ee saying trade in phone not received. Ee call centre gave me the email address but I wrote it down wrong. I need to send proof of sending via post and the imei number and serial n...

Resolved! Where to buy Nreal air?

Is there anywhere else to purchase Nreal air or only online? Thanks in advance. 

New phone

I was wondering why my new phone hadn’t been dispatched and why I am unable to track my order 

Es116 by Visitor
  • 313 Views
  • 1 replies
  • 0 Helpful

Resolved! Delayed delivery for accessories

I ordered a handset and plan upgrade on 8/6/23. On the same day, I ordered an Iceland Pro Case for the upgrade model (iPhone 13 mini). The phone arrived the next day, but the case still hasn't turned up (19/6/23). The order number returns no informat...

Where’s my new sim

Hi I ordered a new sim only contract for my daughter, set up the direct debit got the sim to be delivered to my daughter, no sim received it’s been  over a week.  How can I chase this it will not give me info when I track the order.  When I try to ca...

Switching delivery to collect

Hi can someone from EE help urgently.I upgraded my phone last night due to my current phone being on its way out, I chose delivery but now my phone has gotten worse and I’m in desperate need of the new one.can I get the delivery switched to collect i...