Unable to purchase SIM only at bugged credit check

[lx92119]

[Mod edit: Image rejected due to it containing personal information.]

I am stuck on this page. There are no signs of errors; just do not pass to the next page and always back to this page. 

[Christopher_G]

Hi @lx92119 

Welcome to the community.

Are you able to try this on another device or browser?

Chris

[lx92119]

Hi,

Thanks for your reply. I tried it on my PC and my phone and tried Chrome and Edge. Doesn't work.

[Leanne_T]

Hi @lx92119 

Thanks for coming back to us. 

Could you try clearing all cookies and cache and opening a new web browser to try placing the order, does this work for you?

Leanne 🙂

[lx92119]

Hi, I have tried clearing all cookies and cache many times and just tried again. I also tried to use Firefox, and it still doesn't work. 

[James_B]

Hi @lx92119,

If you are still seeing the same issue this morning, please contact our sales team on 0800 956 6000 and a member of the team will be happy to complete your order for you.

James